2017
Bachelor of Science in Hotel Restaurant and Tourism Management
Southern Leyte State University (Main Campus)
More Info About Me
Hi My Name is Laarnie, 27 years old. I’m a virtual assistant based here in the Philippines. I am passionate about completing tasks efficiently and committed to delivering high-quality work.
With a background working as a customer service representative, this burning passion motivates me to grow and be of excellent service to both the customers and the company as a whole. With a strong work ethic, industry experience, and the ability to multitask, would be a productive team member.
I'm committed to always giving my best in everything that I do.
My Skills and Competencies
Social Media Management
Real Estate Specialist
Data Entry
Content Creator
Certificates
My Experience and Education
2021
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2024
Diversify Offshore Staffing Solutions
(Customer Support Specialist)
I assist a range of inquiries from users, clients and drivers as the first line of support for individuals trying to navigate the service. To ensure that everything follows communication procedures, guidelines, and policies that boosted efficiency that helped us grow.
2018
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2020
Azpired Inc.
(Dispatch Specialist)
As a dispatch specialist , I’m the one who will assist the needs of the taxi cab drivers and Receiving and process taxi service requests from customers via phone, mobile apps, or other communication channels. Identify and address any deviations from planned routes or delays, taking appropriate actions to maintain service quality.
2017
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2017
BDO Unibank
(Credit Card Specialist)
Assist customers with inquiries related to credit cards, including account information, transactions, and dispute resolution. Monitor and identify potentially fraudulent activities on credit card accounts. Implement security measures to protect customers and the organization from credit card fraud. Handle issues related to late payments, over-limit transactions, and other payment-related concerns. Analyze customers' credit history and financial situations to determine appropriate credit limits
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Real Estate Specialist
Assisting sellers and buyers in marketing and purchasing property for the right price under the best terms