2019
BS Accounting Technology
Asia Pacific College
More Info About Me
I am a goal-oriented individual who has been in the BPO industry for years. Spent six years primarily as a Customer Service Specialist and almost two years as a Workforce Analyst which has developed my work ethic, communication, technical, and analytical skills. I love to explore and learn new things that will contribute to my professional growth.
My Skills and Competencies
Social Media Management
Bookkeeping Specialist
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2021
-
2023
Valor Global Philippines
(Workforce Analyst)
As an analyst, my tasks are focused on reports preparation and data analysis such as, but not limited to, key performance indicators, service, and staffing level, I also handle real-time attendance and compliance monitoring and collaborate with operations to identify their reporting needs.
2019
-
2021
Valor Global Philippines
(Viewers Experience Advocate – Hulu/Disney Streaming)
As an advocate, I cater to all our viewers’ concerns which normally focus on billing and streaming issues through chat and over the phone.
2018
-
2019
Sykes Philippines
(Technical Support Representative – Google Chromecast)
As a technical specialist, I provide technical assistance concerning the Google casting device – Chromecast. The role is mainly on troubleshooting all possible issues with casting from phones and computers through calls, chat, and email.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Bookkeeping Specialist
Full responsibility for managing the day-to-day accounts function ensuring Sage and Xero are accurate and up to date.