2011
Bachelor of Science in Information Technology
Far Eastern University
More Info About Me
N/A
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Real Estate
Property Management
Zendesk
Buildium
Appfolio
Executive Assistance
Google Workspace
Microsoft Suite
Certificates
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My Experience and Education
2015
-
2020
Transcom Worldwide
(Operations Supervisor / Team Leader)
Supervised 10-16 agents. Coached, motivated, trained, developed, and guided employee performance through a variety of mechanisms such as observations, metrics analysis, and feedback tools. Utilized strong knowledge of customer systems and leadership skills to oversee and guide employees to meet performance and customer service objectives.
2014
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2015
Teleperformance
(Technical Support Representative)
-Maintained a positive, empathetic, and professional attitude toward customers at all times.
-Respond promptly to customer inquiries.
-Communicate with customers through various channels.
-Acknowledged and resolved customer complaints.
-Knowing the products inside and out.
-Processed orders, forms, applications, and requests.
-Keep records of customer interactions, transactions, comments, and complaints.
-Communicate and coordinate with colleagues as necessary.
-Provided feedback on the efficiency of the customer service process.
-Managed a team of junior customer service representatives.
-Ensured customer satisfaction and professional customer support.
My Services
Virtual Assistant Property Manager for Property Management
👋 Hey! I'm your go-to person for customized virtual assistance designed specifically for property management pros. *wink
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.