2009
Bachelor of Science in Information Technology
Tech Pacific College
More Info About Me
I am an accomplished professional with 8 years of experience in the tech support industry, who delivers impactful work. My expertise lies in building strong relationships both internally and externally, enabling collaborative efforts towards achieving high-priority goals. I excel in fast-paced settings and have exceptional skills in world-class customer service, technical support roles, and help desk assistance, all of which contribute to the team's success. Continuous learning is my priority, and I go the extra mile for improvement opportunities.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2023
RealPage Philippines Inc.
(Product Support/Helpdesk)
-Responsible for handling B2B client marketing campaigns.
-Deliver customer-centric or email interactions with customers
that drive customer satisfaction
-Document customer interactions through the ticket management system.
-Provide basic training to customers that may require a how-to session and
walkthrough.
-Manage situations that require real-time solutions and set clear
expectations on resolution plans, and Perform additional duties as required.
2015
-
2021
Concentrix - Dish Network Account
(Technical Support/Customer Service Rep/Global Expert)
-Global Experts are a part of the training team helping new hires improve, develop, and assess their skills as they prepare for operations.
-We answer billing queries and provide step-by-step troubleshooting to resolve clients' technical concerns.
2013
-
2015
Eduplaza & Spicus Global
(English Instructor Associate)
-Conducted phone and video English classes for 10 -20 minutes a day using online textbooks.
-Handled TOEIC, TOEFL, and OPIc classes.Created daily and monthly progress reports for the clients.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.