2016
Bachelor of Science in Computer Science
Systems Plus College Foundation Inc.
More Info About Me
Passionate customer service representative with 7 years of experience in the customer service field with proven communication skills and seeking to grow my knowledge of the freelancing industry. I am a motivated team player, an organized, problem solver, and an aspiring virtual assistant.
With my background in communications and marketing, I am a highly skilled social media manager with a passion for creating engaging campaigns that drive results. I understand the importance of reaching and engaging target audiences across different platforms, such as Facebook, Twitter, Instagram, LinkedIn, YouTube, and more. My expertise also includes using analytics tools to measure the success of campaigns, as well as recognizing trends and capitalizing on them. Additionally, I am a creative thinker and am always on the lookout for new ways to improve customer experiences and make the most of the latest technology. My ultimate goal is to help businesses build strong relationships with their customers and boost their brand awareness through meaningful conversations on social media.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2023
SupportNinja Inc.
(Customer Service Representative)
Answering customer’s emails and chats. Providing support for a phone support/mount product.
2018
-
2019
iQor Clark
(Chat Support Representative)
Answering chat and providing customer service for a Telco account.
2016
-
2018
Alorica Clark
(Customer Service Representative)
Answering inbound phone calls providing customer service for a Telco account.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Facebook Ads Management
Process of creating, running, and optimizing Facebook Ads campaigns to reach the desired target audience, maximize ROI,