BSBA - Major in Management
Rizal Technological University
Hello! My name is Krizzia, but you can call me Krish. I am thrilled to be your Virtual Assistant. I'm a creative enthusiast who loves to explore and discover new ideas, and I'm excited to share my passions with you all.
I've worked in the BPO Industry for more than 3 years, and it trained me to be highly organized and detail oriented which allows me to efficiently manage customer requests and ensure they are resolved in a timely manner. Overall, I am dedicated to delivering exceptional customer service and excited to use my skills and experience.
I believe that Discipline leads to habits. Habit leads to consistency. Consistency leads to growth.
Rizal Technological University
*Reconcile payment record settlements.
*Process electronic fund transfers.
*Monitor daily client settlements.
*Investigate and reconcile reconciliation items on a daily basis.
*Communicating with customers through various channels.
*Handle customer complaints, provide appropriate solutions and alternatives within the
time limits, follow up to ensure resolution.
*Make outgoing calls to clients to check on their units after the service repair.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.