2012
Bachelor of Arts Major in English, with specialization in Broadcast Journalism
University of Caloocan City
About me
With an experience in different roles within organizations, it excites me to always learn and do something new. Has a great passion for high-quality customer care for clients and cultivates discipline in doing work that helps facilitate success of the job assigned.
Skills
SEO Specialist
Data Entry
Copy Writing & Content Writing
Executive Assistant
General Virtual Assistant
Canva Graphic and Web Design
Certificates
My Experience and Education
2022
-
2022
(Company Confidential)
(Executive Assistant)
• Managing the client’s email inboxes efficiently and effectively, actioning as many tasks as
possible – leaving only those items that require the clients’ direct input
• Arranging, coordinating and maintaining the client’s schedules, appointments, meetings, events
and travel arrangements
Managing and coordinating the client’s pre-work tasks and commitments in preparation for
meetings, ensuring those are done, deadlines are met and priorities managed
• Ensuring actual service delivery to client’s counterparts is undertaken in an effective and timely
manner
• Handling phone calls effectively with politeness and in a professional manner and then actioning
the request from the caller – this is not an answering service but an actioning service
• Preparing and sending out correspondence on the client's behalf
• Providing accountability for various people in the businesses to support and help them achieve
and complete their tasks – monitoring progress and providing periodic snapshots of progress
• Doing staff check-ins to monitor and assess whether an initiative or action is working or not, and
suggest improvements
• Tracking staff immunisation records, training records, and the like and ensuring effective and
efficient filing of all records
• Handling time off requests and ensuring the appropriate practice manager has this under control
or providing support to coordinate the use of temporary staff
• For some clinicians, providing some level of support in ensuring their personal schedule runs
smoothly and emails are filtered
• Playing a key role in staff engagement, such as maintaining knowledge of birthdays, spouses and
kids' names, work anniversaries, and the like
• Coordinating with the practices comprising the business to obtain required information,
assembling and analysing data to prepare reports and documents from various sources (practice
software, specific management and staff).
• Circulating the reports to all practices, as required
• Reviewing phone calls to the practices for quality control, ensuring high-level service is always
provided in alignment high quality positioning of the practices
• Reviewing operating practices, systems, and programs, analysing data to recommend process
improvements when necessary
• Coordinating with patients, providers, and suppliers, as required
• Creating content and collaterals such us infographics, flyers, sales proposals/presentations, as
required for marketing purposes (or coordinating with service providers to create suitable
collateral)
• Utilising effectively the client’s practice management software
• Updating company databases and spreadsheets, if required
• Managing multiple and rapidly changing priorities
• Performing minor finance-related tasks, as required
• Performing data entry and/or administrative tasks, if required
• Provide other support as may be required by the client to give them the headspace to make the
important decisions for their businesses.
2019
-
2022
Loanworks
(Senior Service Delivery Lead)
• Responsible for own pipeline of loans in process.
• Initiated a mentorship program for employees during the work from home setup in the times of pandemic lockdown and remote work where it is harder to work closely between new hires and tenured staff.
• Handles 19 Client accounts and 29 staff members (mixed of Loan admin processors, programmer, marketing specialists, human resource staff and payroll and admin staff members).
• Promotes high levels of member service and satisfaction.
• Works closely with LWT clients, Team Supervisor/Team Manager to achieve established goals for performance, turnaround time, loan approval ratios and telephone response time, while helping to ensure that all loans are processed in accordance with the policies and procedures.
• Maintains compliance with all applicable lending laws and regulations
• Helps monitor the department’s performance levels relative to productivity and efficiency goals including member and internal customer service quality, volume criteria, and turnaround times.
• Performs other duties as assigned by management
2017
-
2019
Telstra International Philippines Inc.
(HR Consultant)
• Supports HR managers, Business Partners and Program Specialists with the preparation and implementation of HR plans, including Diversity, Health and Safety, L&D, HR calendar activities
• Provides procedural advice on area of expertise to line of business managers
• Assist with projects as directed
• Ensures consistent application of Telstra business principles, and HR policies and procedures for the Business Unit
• Contributes to the creation of a shared, motivating vision to provide direction in the face of ambiguity.
• Contributes to setting team goals and success measures aligned to the strategy.
• Actively seeks clarity on how own role contributes to both the team and enterprise goals
• Contributes to the analysis of internal and external information sources to identify indicators of change.
• Contributes to the implementation of plans to act emerging priorities within team/s.
• Embraces change by focusing on the opportunities it creates for self, others and the enterprise.
• Treats each team member fairly, and with respect, to ensure everyone feels included.
• Seeks to gain a greater understanding of own strengths and consciously leverages these to drive enhanced outcomes.
• Actively seeks clarity on customer needs and motivations.
• Leverages available customer data and feedback to design work around customer needs.
• Implements solutions that address customer needs and/or pain points to optimise customer value.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Use of research and analysis to improve a website's ranking on search engines like Google.
Canva Graphic and Web Design
Create simple yet creative graphic and web design. Web designs link to main profiles for more social media presence.
Email and Calendar Management
Aid in preparation of meetings and managing the calendar. Respond to emails on behalf of executive.
Copywriting
Create write-ups from topics you provide and keywords you'd like to appear on your website.Let's get people take action.