2005
AB - Consular and Diplomatic Affairs
De Lasalle – College of St. Benilde
VA Extraordinaire | Data Entry & Research Expert
Focused and dedicated Virtual Assistant with 9 years of experience in customer service, back office operations, data verification, and order management. My background includes working in a medical insurance claims company, specializing in data verification via chat and calls, as well as managing telecommunications orders efficiently. I thrive in a fast-paced environment with the ability to work independently with minimum supervision, while remaining aligned to agreed-upon priorities and strategies
My Skills and Competencies
Administrative Management
Order Management
Data Entry Specialist
Customer Service
Certificates
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My Experience and Education
2022
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2024
Almon Fresh Water Refilling Station
(Team Supervisor)
Oversees the daily operations of a Water Refilling Station, ensuring smooth workflow, high product quality, and excellent customer service. This role involves managing a team, maintaining equipment, and upholding sanitation and safety standards.
2011
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2013
West Contact Services
(Data Services Manager – Disconnect Engineer)
Handles business to business order transactions with clients pertaining to the disconnection of their data (internet) and VoIP (Voice over IP) services.
Maintained an understanding of the prescribed processes for each segment of the order’s life cycle and ensured it was followed to prevent disconnections in error.
2010
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2010
Maersk Filipinas Inc
(Global Fleet Support – Documentations Assistant Executive)
Maintains, answers general queries, support concerns and other issues related to the documentation certificates of crews off/onboard.
Primary tasks includes: Ensuring that all important documents are registered and scanned in the system database.
2006
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2009
Accenture Inc.
(Network Data Analyst – Internal Quality Auditor)
Checking that all critical provider information that needs to be housed on provider databases are properly processed with correct information that were validated through phone-call and, and also making sure that transactions were completed with thorough data accuracy.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Order Management
Handling business-to-business (B2B) order transactions related to meet client's requirements.
Customer Service
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