BS in Public Administration
Mindanao State University
Mindanao State University
Handling second level of escalated customers and resolving their issues/concerns
Helps and assists customers regarding techical concerns via phone and chat and answering their questions
Support and assists customers by providing helpful information, answering questions and responding to complaints
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.