Bachelor of Science in Hotel and Restaurant Management
ABE International Business College
Hello! I'm a dedicated furmom to two delightful small dogs who bring joy and companionship into my life every day. With over a decade of experience in customer service, I've honed my skills in assisting and connecting with people, ensuring their needs are met with care and efficiency. My background as an administrative assistant has equipped me with strong organizational and multitasking abilities, while my experience as a team leader has taught me the importance of collaboration and effective communication. Outside of work, I have a passion for travel and exploration, always eager to discover new places and cultures.
I'm excited to bring my unique blend of experience, energy, and commitment to any endeavor I undertake, and I look forward to the opportunity to connect and collaborate with you!
ABE International Business College
Handled administrative tasks such as data entry, involving accurate input, updating, and maintenance of information in databases or spreadsheets. Managed emails by sorting, responding to, and organizing them efficiently to ensure timely communication and enhance productivity.
Operated within a business-to-business (B2B) model, taking calls to assist insurance brokers in addressing the concerns and requests of the insured regarding their insurance coverage and policies
Assists customers with flight reservations, itinerary adjustments, and baggage inquiries. Responds to check-in questions, issues tickets, provides flight details, and resolves ticket-related travel issues. Addresses travel problems, complaints, and processes refunds.
Supervised a team of mobility prepaid and postpaid agents, handling billing and technical issues (inbound). Led and developed agents to provide superior customer service through consistent coaching and shared responsibilities. Developed plans to achieve success across all key performance metrics.
Managed incoming calls and customer service inquiries, identifying and assessing customer needs to ensure satisfaction. Handled billing issues for home phone, internet, and TV services with upselling. Performed basic troubleshooting for satellite TV. Provided second-level support by handling escalations and more advanced inquiries beyond the scope of first-level customer service representatives.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.