2013
AB Mass Communication
Far Eastern University
My Skills and Competencies
Social Media Management
Lead Generation
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2013
-
2014
Teleperformance
(Customer Support Tier 3 - McGraw Hill Education LMS)
Respond to customer queries in a timely and accurate way, via phone, email or chat. Provides assistance to the customers for the registration of their online classes. Assists Professors on troubleshooting some issues with their online class. Following up and resolving tickets from the database's inbox. Communicating with different departments to ensure the resolution of the customers' concerns. Documenting the call to provide information for the next representative.
2010
-
2011
Teleperformance
(Inbound Customer Service - Virgin Mobile USA)
Provides fast and reliable answer for our customers through phone support. Update internal databases with information about the call and useful discussions with customers. Assists customers on troubleshooting their phones or changing their phone plans. Maximize first contact fix on each customer interaction. Upsell new released products or bundles to the customers.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation
A leads generation specialist is a professional who collects and evaluates potential sales opportunities.