2019
Bachelor of Science in Hotel and Restaurant Management
University of Perpetual Help- JONELTA GMA Campus
Get To Know Me
Hello, my name is Kristine and I am a dreamer and doer.
Since 2019, I have worked as a customer service representative for many businesses, managing various accounts. I always make sure to give my all while going above and beyond the benefit of the client.
My ability to work under pressure, communicate effectively, and solve problems has all improved because to this experience.
My Skills and Competencies
Customer Service
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
June
-
2022
HGS
(Back Office Associate)
My responsibility at this position is to prioritize and organize cases that are provided to me by service providers or clients. In addition to structuring, I also complete end-to-end tasks, which include approving the coverage and sending an email to the provider.
March 2022
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June 2022
WNS
(Customer Service Representative)
I handled Australian Insurance accounts for both home and auto during my prior position. I took calls from clients who wanted quotes for their homes and cars, as well as checked their registration to see if it was about to expire. I also took care of the necessary steps for them to obtain insurance, such as processing the pre-requisite.
Nov 2020
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Feb 2022
Alorica
(Customer Service Representative)
As this is a Healthcare account, one of my duties on the job is to field calls from plan members, occasionally from providers. I processed prescription medication and checked the member's coverage. I informed current and potential members about the plan we provide and the enrollment procedure.
Sept 2019
-
Dec 2019
Alorica
(Customer Care Representative)
I answered incoming calls, dealt with consumer inquiries regarding online orders, tracked down the progress of such orders, distributed coupons, processed refunds, and occasionally helped clients process orders if they were unable to do so on their own.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.