2013
Bachelor of Science in Information Technology
Technological Institute of the Philippines
More Info About Me
Hi, it’s me Tine, your dedicated Personal Virtual Assistant! With 12 years of experience in the BPO industry, handling customer service and technical support from Appliances, Telecommunications to Healthcare account. I bring professionalism, efficiency and reliability to every task. Whether it’s managing schedules, handling customer queries, or providing technical assistance. I make sure things get done smoothly.
Let me take care of you, so you can focus on what matters most!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2025
MEDTRONIC PHILIPPINES (INHOUSE MEDTRONIC DIABETES)
(TECHNICAL SUPPORT REPRESENTATIVE)
· Provided first- level technical support to U.S patients and healthcare providers for Medtronic insulin pumps, continues glucose monitors (CGM), and related diabetes management devices via telephone, email or chat sessions.
· Assisted patients with pump setup, device navigation, software updates, connectivity issues and troubleshooting alarms/alerts.
· Guided patients through consumable supplies usage (infusion sets, reservoirs, sensors, transmitters) ensuring safe and correct application
· Processed replacement orders, warranty claims and returns (RMA) in accordance with company policy and FDA regulations
· Maintained accurate case documentation in CRM while adhering to HIPAA guidelines and Medtronic’s compliance standards
· Work closely with cross-functional teams (logistics, sales, clinical specialists) to provide end-to-end patient support
2015
-
2018
CONVERGYS PHILIPPINES (ACCOUNT: VIRGIN MOBILE AUSTRALIA)
(CUSTOMER SUPPORT REPRESENTATIVE)
· Provide resolution with high value bills and other billing inquiries
· Assist customers with mobile phone issues
· Answering retention, loyalty and account cancellation
· Providing resolution with prepaid and postpaid mobile broadband service
· Identify and escalate priority issues per Client specifications
2013
-
2015
HINDUJA GLOBAL SOLUTIONS (ACCOUNT: HAIER US)
(TECHNICAL SUPPORT REPRESENTATIVE)
· Provide customer service assistance and troubleshooting support to customers for large home appliances such as refrigerators, washing machines, dryers, air conditioners and ovens
· Diagnosed issues via phone and email guiding step by step resolution procedures
· Assist customers with warranty claims, service scheduling and spare parts replacements
· Logged all customer interactions and resolutions into CRM system, ensuring accurate case documentation
· Escalate complex and unresolved cases to field engineers or technical specialists
· Deliver product education to customers, including usage instructions, safety guidelines, and preventive maintenance tips
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.