2017
BS in Office Management
Taguig City University
Get to know your next VA buddy!
Hi! I’m Kristia May — an experienced IT and Administrative professional with 5+ years of combined onsite and remote work. I started onsite in early 2019 and transitioned to full-time remote work from 2020 to 2024, supporting teams across different functions.
I’m now transitioning into General Virtual Assistance and Executive Assistance, offering reliable support in calendar management, email organization, SOP documentation, and client support. Tech-savvy, detail-oriented, and proactive, I aim to take the busywork off your plate so you can focus on the bigger picture while I keep things organized and running smoothly.
My Skills and Competencies
Virtual Assistant
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2019
-
2024
Vértere Global Solutions, Inc.
(AVON COSMETICS, INC./IT Service Desk, S1)
Monitored and managed daily SOD/EOD system processes for Avon branches, resolving errors quickly to minimize downtime.
Provided Level 1 technical support for network, POS, server/desktop, and application issues, escalating to Level 2/3 when needed.
Created, managed, and secured user accounts, ensuring compliance with IT protocols.
Generated operational and financial reports (SQL Server, Bantay Benta data, DRM Accounting) to support decision-making and branch operations.
Maintained documentation, SOPs, and reports, improving knowledge transfer and reducing onboarding time for new staff.
Prepared detailed handoff reports and coordinated with incoming engineers for seamless shift transitions.
Installed and configured authorized applications, providing guidance for user adoption.
Collaborated with cross-functional teams to refine processes and improve efficiency in IT support workflows.
Onboarded and trained new support staff, sharing SOPs and technical knowledge to accelerate adaptation.
Took on additional technical support tasks, demonstrating flexibility and problem-solving in fast-paced environments.
2018
-
2019
Golden Donuts Inc.
(Management Trainee)
Handled POS transactions and cashiering duties, ensuring accuracy in daily sales and shift balances.
Performed crew responsibilities including customer service, product preparation, and store upkeep.
Received product deliveries and monitored inventory, ensuring stock accuracy and minimizing waste.
Encoded and managed store data in the system to support documentation and sales tracking.
Adapted to flexible, shifting schedules, maintaining performance during peak hours and varied shifts.
Services
Here are my services, but they are not limited to the list below. For requests not listed, let’s discuss! I’m always open to learning new tools and processes to better support your business.
Virtual/Executive Assistant
Manage calendars, emails, reports & admin tasks to support executives and keep operations running smoothly
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.