2014
Bachelor of Science in Business Administration Major in Financial Management
Saint Louis College
More Info About Me
Results-driven graduate of Business Administration (Major in Financial Management) with diverse work experience. Formerly a Transaction Processing Associate and Customer Service Representative at Accenture, also excelled as a customer service agent in an online sports gaming company for four years. Recently, established a writing business specializing in resume, encoding, and cover letter services. With a strong work ethic, attention to detail, and excellent communication skills, data research & management, customer relationship management.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2021
-
2023
Sabisu Games Corp.
(Customer Service Agent)
Handle customer inquiries and resolve issues promptly and professionally via phone calls, chat, and email.
• Collate and summarize daily wager reports, ensuring accuracy and attention to detail.
• Utilize your expertise in gathering relevant and valuable information from multiple communication channels to assist customers effectively.
• Manage and organize work schedules for the Customer Service Department, ensuring adequate coverage and efficient workflow.
• Maintain a high level of professionalism and empathy while interacting with customers, ensuring their needs are met and exceeded.
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
• Escalate complex issues to appropriate departments or higher-level support when necessary.
• Collaborate with cross-functional teams to resolve customer concerns and improve overall customer satisfaction.
• Document customer interactions, inquiries, and resolutions accurately in the system.
2019
-
2021
Livebridge Inc.
(Customer Service Agent)
• Handle customer inquiries and resolve issues promptly and professionally via phone calls, chat, and email.
• Collate and summarize daily wager reports, ensuring accuracy and attention to detail.
• Utilize your expertise in gathering relevant and valuable information from multiple communication channels to assist customers effectively.
• Manage and organize work schedules for the Customer Service Department, ensuring adequate coverage and efficient workflow.
• Maintain a high level of professionalism and empathy while interacting with customers, ensuring their needs are met and exceeded.
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
• Escalate complex issues to appropriate departments or higher-level support when necessary.
• Collaborate with cross-functional teams to resolve customer concerns and improve overall customer satisfaction.
• Document customer interactions, inquiries, and resolutions accurately in the system.
2014
-
2019
Accenture Inc.
(Transaction Processing Associate / Customer Service Associate)
1. Customer Support:
• Handle inbound calls from customers in the US and Canada, addressing their inquiries and concerns in a professional and timely manner.
• Provide detailed information about Forever21 apparels and Riley Rose cosmetics, including product features, sizing, materials, and care instructions.
• Assist customers in tracking their orders and checking gift card balances.
• Guide customers on the process of placing orders online, ensuring a seamless and user-friendly experience.
• Educate customers about the features and benefits of the products we offer, helping them make informed purchasing decisions.
2. Data Entry and Issue Resolution:
• Conduct data entry and research using multiple systems and tracking tools to gather relevant information and address customer inquiries.
• Utilize comprehensive understanding of processes and related systems to identify, assess, and resolve issues and problems effectively.
• Resolve both standard and non-standard issues or problems, using your expertise and resourcefulness to find appropriate solutions.
• Seek advice and escalate tasks or problems beyond the scope of work when necessary, demonstrating your proactive approach to problem-solving.
3. Quality Assurance:
• Develop and maintain effective quality audit processes and procedures to ensure consistently high-quality customer support.
• Conduct regular quality audits to evaluate customer interactions, identify areas for improvement, and implement necessary measures.
• Provide feedback and coaching to team members based on quality audit findings, contributing to their professional development and growth.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.