2010
BS Computer Science
Eulogio "Amang" Rodriguez Institute of Science & Technology
All About Me
I'm Kristel Jane Consolacion, and I live in the Philippines, equipped with 14 years of experience providing exceptional customer support for Point-Of-Sale (POS) systems. Proven track record of exceeding customer expectations through dedication and a commitment to resolving issues effectively. Customer-focused professional with a strong sense of ethics and a commitment to building trust. Adept at handling multiple inquiries simultaneously while maintaining focus and accuracy. Proactive problem-solver with a strong desire to learn and independently find solutions.
My Skills and Competencies
Data Entry
Online Bookkeeper
Social Media Manager
Medical VA
Executive VA
Certificates
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My Experience and Education
2023
-
2024
ETP International Pte Ltd
(Support Analyst)
Provides comprehensive customer care, acting as the first point of contact for all inquiries and issues related to POS and back-office server software. Responsibilities include logging and tracking incidents, troubleshooting problems through various communication channels, collaborating with users for diagnosis, leveraging technical knowledge to find solutions, performing root cause analysis, and working with internal teams (managers, programmers) to implement solutions. Additionally, you'll contribute to quality assurance by creating test cases and participating in UAT processes.
2010
-
2023
ANSI Information Systems, Inc.
(Senior Helpdesk Support / Officer-In-Charge)
Serves as the central hub for customer inquiries, managing all aspects of their needs. Responsible for administering the ticketing system, diagnosing and resolving software and hardware issues related to POS and back office servers, and providing multi-channel support (calls, chat, email) for a variety of concerns including software, procedures, connectivity, printing, and more. By collaborating with users and leveraging your knowledge of computer systems, you'll guide them through troubleshooting processes, perform root cause analysis, and communicate findings to stakeholders. You'll also work with the helpdesk manager and programmers to tackle complex problems, arrange vendor repairs or replacements, delegate tasks to colleagues, monitor incoming communication, and generate daily reports to evaluate the team's performance.
My Services
Execute VA
Calendar management, communication hub, social media savvy, proficient in software programs commonly used by executives
Data Entry
Experienced in using basic computer programs used for data entry. Typing speed is 56 wpm.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.