2010
Bachelor of Science in Computer Science
Cavite State University Main Campus
More Info About Me
My Skills and Competencies
Social Media Management
Graphic Designer
Content Creator
Meta Media Buyer
Search Engine Optimization
Real Estate Virtual Assistant
Certificates
My Experience and Education
2022
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2023
Guocoland Property Management Pte Ltd
(Concierge Officer)
As a Concierge Officer in a commercial building, my role is to provide exceptional customer service to all the tenants and guests of the building including but not limited to:
1. Welcoming and assisting tenants and guests. I am responsible in welcoming and assisting the tenants and guests to the building, including directing them to the appropriate offices, answering questions about the building, and providing general assistance.
2. Managing Building Access. I am responsible in registering and controlling access to the building, including verifying the identity of guests, providing access cards or QR code, and ensuring the building's security measures are followed.
3. Daily Inspection at Main Lobby. I am responsible for conducting daily inspection in the main lobby to maintain consistent pristine condition of the facilities in the building. Any issues found are being reported to building management.
4. Coordinating Deliveries. I am responsible for registering the couriers and deliveries, and guiding them on how to access to the tenant's office.
5. Admin Duties. I am responsible in generating system reports, programming of access cards, preparing pre-registration of guests, and updating the inventory of concierge items.
6. Adhoc Tasks. I provide admin support to the building management office such as updating order list for stationeries and refreshments, processing of permit to work, updating of tenant and building related documents.
2020
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2022
A&L Property Services
(Property Officer)
As a Property Officer for multiple sites, my role is to oversee the day-to-day operations of the residential estates including but not limited to:
1.Tenant Relations. I was responsible for managing tenant relations, addressing tenant concerns and feedback, and ensuring tenant satisfaction by resolving their concerns to the best of my ability.
2. Vendor Management. I was responsible for managing relationships with vendors, contractors, and suppliers who provide services to the property such as security officers, cleaners, gardeners, aircon technician, swimming pool technician, plumbers, etc.
3. Property Inspections. I was responsible for carrying-out weekly site inspection on the estates and reported/follow-up with the contractors for further action. Property site inspections will ensure the compliance with safety, health, and building codes.
4. Maintenance and Repairs. I was responsible for ensuring that the property is well-maintained and any repairs are promptly addressed to keep the property in good condition.
5. Contribution Collection. I was responsible for collecting maintenance contribution payments from tenants and chasing overdue payments.
6. Budget Management. I was responsible for managing budgets for property operations, including maintenance, repairs, and estate improvements.
7. Financial Reporting. I was responsible of preparing financial reports, including income statements, balance sheets, and cash flow statements.
8. Record Keeping. I was responsible of updating and organising the contracts, licenses, quotations, invoices, statement of account, receipts, and proposals for the estate.
2015
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2020
Seven Palms Resorts Management Pt Ltd
(Public Relations Officer)
As Concierge Officer, I provided exceptional concierge service for the residents and guests of the estate including but not limited to:
1. Greeting residents and guests. Being the first point of contact in the property, we are responsible for welcoming and escorting the residents and guests, and providing accurate information about the property.
2. Providing security services. We are responsible for monitoring access to the tenant's units by checking the identity of guests, and ensuring that only authorised individuals are allowed onto the premises.
3. Handling enquiries. We are responsible for handling enquiries and feedback from residents, and providing information and assistance as needed. For any feedback from resident, we will liaise with the person-in-charge in order the resolve the resident's concerns.
4. Coordinating services. We are responsible for coordinating services such as taxi booking, clubhouse booking, housekeeping services, maintenance and repairs for residents.
5. Managing deliveries. We are responsible for receiving and managing deliveries of mail, packages, laundries, groceries and other items for residents.
6. Maintaining records. We are responsible for confidentially maintaining records of residents, visitors, deliveries, incident reports, and other activities on the property.
7. Daily inspection. We are responsible of conducting daily inspection in common areas to ensure that the facilities and equipment of the estate are in good condition. Any defects found will be reported to the management.
2013
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2015
QCD Technology Pte Ltd
(Customer Service Officer)
As a Customer Service Officer, I provided remarkable customer service including but not limited to:
1. Receiving and Managing Customer Inquiries. I was responsible for answering customer inquiries and providing information about device repair services, pricing, and turnaround time.
2. Resolving customer feedback. I was responsible for resolving customer feedback and ensure that customers are satisfied. For any repairs, I would make sure to oversee until the repair was completed and the device is handed back to the customer. I would also assist customers for warranty claims from the supplier.
3. Providing Technical Support. I was responsible for providing basic technical support and troubleshooting of the customer's devices to reduce the need for avoidable repairs.
4. Maintaining Records. I was responsible for maintaining records related to my customer's repair orders, inquiries, and other aspects of the repair process.
5. Processing Payments. I was responsible of processing payments for out-of-warranty repair services and provide customers with receipts and other documents related to their repairs.
My Services
Meta Media Buyer
Facebook Ads Management
Search Engine Optimization
SEO
Real Estate Virtual Assistant
REVA
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.