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Bachelor of Science in Psychology
Our Lady of Fatima University
Know Me!
An awesome day to you!
I just want to share with you a brief summary of who I am and what I can do.
I am very motivated, hardworking, and I like to complete tasks on time. In addition to meeting my client's needs, I am proud to say that I never had an attendance or employment issue.
For a brief overview of my background, I worked for 7 years in Human Resources in a bank's Recruitment department. I've worked well locally and had several meetings with business partners in Malaysia, India and UK.
Afterward, I decided to switch environments and to break free of my comfort zone, so I entered the BPO industry where I mostly communicate with customers through email, and I've done so for two years now with US-based clients adhering to their time zone.
From then until now, I have been recognized several times as one of the top members of the team. Mostly for having the best customer service ratings, highest show-up rate, perfect attendance and quality work.
Right now, I am seeking growth, so I want to maximize what I really can do. Due to the fact that I know I can do better than what I am currently doing, I have attended several trainings to upskill.
With great optimism, I always believe that if a mind can tell that it is possible then definitely, the body will just follow and make it happen.
I hope you'd consider me as part of your team.
For now, I know that you are already being blessed abundantly so I just wish you all the best.
My Skills and Competencies
Lead Generation
Email Marketing
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2022
LawnStarter
(Customer Service Support)
Answer emails from customers and mowing providers regarding their concern on the lawn mowing services.
2021
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2022
Inspiro Relia Inc.
(Customer Service Representative)
Answer customers through email.
2019
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2020
24-7 Intouch
(Customer Service Representative)
Answer questions from riders and drivers through email.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Lead Generation
The ability to collect and evaluate potential sales opportunities.
Email Marketing
The ultimate goal is to help promote the brand and keep customers informed about the company through email.
Email Support Customer Service
Resolves ad hoc customer questions, challenges, and concerns relating to a product or service through Email Communicatio