2010 - 2014
BS Tourism Management
John B Lacson Foundation Maritime University
More Info About Me
A goal-oriented professional who thrives on innovation and overcoming challenges, learning new skills, and encouraging growth in those around me. I always have my eyes open for ways to increase productivity.
I have worked in the hospitality industry for more than 5 years and in the BPO industry for more than 2 years, which trained me to have a better mindset about everything. I am adaptable and always driven and motivated to do my best in everything I do to achieve great results. When I transitioned into the BPO industry, it was not easy, but because of my determination, persistence, and resilience, I was able to adjust quickly. I worked hard to meet the required metrics daily and received awards. As a Cold Caller/Appointment Setter, I built rapport quickly with my prospects. I am very approachable, and engaging and connect with the other person on a human level. I am persuasive and have a sense of urgency. I handled objections well and worked hard to meet and exceed my daily and weekly targets.
I am very detail-oriented and have strong organizational skills. I believe I can provide valuable assistance, leverage my current skills, and offer the flexibility to work with you as my client.
I am a woman who values integrity, honesty, and responsibility, which I believe are the essence of being - not only as a Virtual Assistant, but as a person.
Connect with me and let me make that difference :)
My Skills and Competencies
Communication
Customer Service
Data Entry/ Web Research
Email/ Calendar Management
Certificates
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My Experience and Education
Aug 2023
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Dec 2024
Solution Based Corp
(Real Estate Cold Caller/Appointment Setter)
· Initiated outbound calls to over 400–600 homeowners daily to generate leads.
· Maintained accurate records of all interactions and leads.
· Met and exceeded daily and weekly targets by leveraging persuasive communication and strong interpersonal skills.
· Handled objections properly.
Aug 2021
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Feb 2024
IGT Technologies Philippines Inc.
(CSR/Travel Associate - International Airline Account)
· Processed reservations by assisting customers with booking flights based on their various requirements.
· Processed payments for customers in a timely and accurate manner.
· Worked diligently to resolve booking and scheduling issues.
· Managed a high volume of calls, addressing customer inquiries, complaints, and requests about their reservation.
· Developed strong relationships with customers to encourage repeat business.
· Upsold additional airline services, such as seat upgrades, baggage options, and credit card membership offered by the airlines.
2019
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2021
Royal Pearl Network Phils Inc. > Assigned in Okada Manila
(Casino Roller)
· Handled working chips and rolling transactions accurately.
· Responded to guest inquiries and requests in a timely, friendly, and efficient manner.
· Performed other duties assigned by the supervisor.
2017
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2019
Travellers International Hotel Group Inc. > Resorts World Manila
(Casino Cashier)
· Received cash and other modes of payment from guests and exchanged it with gaming chips, tickets, vouchers, or other casino services.
· Processed release of cash and redemption of vouchers and prizes.
· Balanced transactions against currency, cash, and checks on hand.
· Redeemed foreign currencies using accurate exchange rates.
· Recorded information regarding all transactions on the computer and completed all gaming forms and reports.
2015
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2017
Sarabia Manor Hotel and Convention Center
(Front Office Agent)
· Answered inquiries about hotel services, guest registrations, and travel directions.
· Expedited all guest check-ins and check-outs, room reservations, booking revisions, and cancellations.
· Selected and blocked rooms for arriving guests.
· Promoted hotel services and facilities to increase room occupancy and overall revenue by using upselling techniques.
· Relayed customer feedback or special requests to duty managers, housekeeping staff, food and beverage, and security.
My Services
Cold Calling
Lead Generation. Prospecting and Solicitation of Potential Customers. Appointment Setting. Sales and Negotiation.
Administrative Tasks
Respond to emails and phone calls. Prepare presentations. Travel arrangements. Schedule meetings. Data Entry.
Customer Service
Providing customer support. Responding to customer inquiries/requests. Handling customer complaints.