Dedicated, self-reliant, resilient, and goal-oriented young woman with lofty aspirations for her future.
As a virtual assistant, my unique proposition is that I bring a combination of technical skills and creativity to the table. I am well-versed in data entry, SEO article writing, and graphic design, which means I can assist with a wide range of tasks that require these skills. I also have an advantage in taking phone calls because I have a work experience in the BPO industry for 8 months.
Firstly, as a data-entry specialist, I am well-versed in various data entry techniques such as copy-pasting, typing, scanning, and indexing. I can enter large volumes of data with high accuracy and speed. I am familiar with various data-entry software like Microsoft Excel, Google Sheets, and database management tools.
Secondly, my expertise in SEO article writing allows me to create high-quality and engaging content that is optimized for search engines. I can conduct keyword research, create informative articles, and use appropriate meta tags, titles, and descriptions to improve website rankings and attract more organic traffic.
Thirdly, as a graphic designer, I have a keen eye for detail and a creative flair that allows me to create visually appealing designs. I can create logos, business cards, flyers, social media posts, and other designs that align with a company's branding guidelines. I am skilled in using graphic design tools such as Adobe Photoshop, Illustrator, Canva, and Figma.
Finally, with eight months of experience in the BPO industry, I have developed excellent customer service skills, which are essential for any virtual assistant. I am proficient in handling phone calls, emails, chat support, and administrative tasks such as scheduling appointments and managing databases.
Additionally, I am tech-savvy and proficient in using communication tools like Skype and Zoom.
Overall, my skills and experience make me a valuable asset to any team. I am a fast learner, detail-oriented, and dedicated to providing the best possible service to clients.
I am excited to assist you and become the virtual assistant you want me to be!!
UNIVERSITY OF NUEVA CACERES
I always have passion for writing ever since I was still in Elementary. Even my teachers noticed that I am skilled in writing essays, paragraphs, and articles that can capture the attention of any reader. I was able to utilize this skill of mine even more when I had a work experience in writing an article. I was glad that the job experience I had was very close to my passion.
As Data-Entry personnel, you have to make sure that to make sure that you have input all the necessary and accurate information. I am knowledgeable in using Excel, Microsoft Word, and Google Docs. I am a tech-savvy person; therefore, I can learn easily, and I am always open for additional training to gain further knowledge.
I am very skilled in editing photos using Canva. I only edit it through my phone or laptop, and I can create my own template. With this experience, not only I can create my own template, but I can deliver messages through my edits aesthetically and very pleasing to the eye.
▪️ I worked as an Advisor/CSR in a Healthcare Account.
▪️I frequently talk with providers on the phone such as doctors, nurses, secretaries and etc. They are also known as healthcare professionals.
▪️I handled Benefits and Eligibility of a patient. This includes a medical plan with our account and medical benefits such as therapies, office visit, surgeries, diagnostics and etc.
▪️I also handled Medical and Facility Claims. This is the payments made by the member or patient to the provider. Claims is also considered as an insurance of the member however, it is a medical type of insurance. I deal with payments and computations whether they were paid accordingly. I also dealt with procedure and diagnosis codes, whether they require a pre-authorization and if they are valid and billable. I am also able to handle pre-determinations, reconsideration and appeals for a medical and facility claim.
• I was an Associate Customer Service Representative in a travel account (sales, retail, chat and messaging).
• I was trained to assist customers who wants to book a tour with us through our website online. Recommend and sell our best-seller tours, and cross-selling even though they already have a booking reservation.
• I answered inquiries of customers about our tours, and if they already have a booking
reservation with us and they have complaints about it, I also assist them and provide them
accurate resolution while on phone.
• I walk them through to our website for them to know our tours.
• I also send appropriate emails to my mutual customers regarding while on phone regarding
their booking reservation, refund requests, etc.
• Chat-Support, assisted multiple customers via chat and messaging via whatsapp with their concerns such as booking a tour, refund requests, and complaints about their booking reservation.
Communicate with clients to effectively conceptualize and design advertisements base on client specifications.
Combine and rearrange data from source documents where required. Update data and delete unnecessary files.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Ability to write on complex subject matters. Strong grammar and spelling.