HIGH SCHOOL
SENIOR HIGH SCHOOL, TVL STRAND
UNIVERSITY OF NUEVA CACERES
“Jack of All Trades, Master of None”
a phrase often used as a limitation, but for me, it reflects resilience, versatility, and continuous growth. Over the years, I’ve learned to embrace my diverse skills and experiences as strengths rather than shortcomings. With a background in psychology, I value introspection and self-awareness, which helps me recognize areas for improvement while building on my strengths.
Becoming a breadwinner at nineteen taught me responsibility and what it truly means to navigate the real world. My early years in the BPO industry came with challenges, including burnout, but also gave me invaluable exposure to working with clients across diverse industries. I learned to focus on what I can control, remain grounded, and treat every piece of feedback as an opportunity to improve. Most importantly, I take pride in delivering results that go beyond expectations to ensure client satisfaction.
Today, while pursuing my studies in psychology, I continue to see my wide range of skills and interests as an advantage. Being multifaceted allows me to adapt, learn quickly, and contribute in many different ways. I see this not as a curse, but as a blessing — one that equips me to thrive in whatever path I choose.
I am ambitious, diligent, and grounded in my values. My goal is simple: to keep learning, keep growing, and carve a career where my versatility and drive can make a meaningful impact.
UNIVERSITY OF NUEVA CACERES
• Wrote in-depth feature articles, creative pieces, and captioned content for the Psychology department's official student publication.
• Covered topics related to student life, mental health, and academic culture. Responsible for researching relevant themes, pitching article ideas, and tailoring writing style to suit the publication's voice and target readers
• Contributed consistently throughout the academic year and helped maintain the publication's relevance and engagement among students.
• Managed and grew a Facebook page by consistently posting engaging content, actively interacting with followers through comments and messages, and increasing overall page activity.
• Showcased creativity and reliability in maintaining an active online presence and driving audience engagement.
• Managed patient benefits, eligibility, and claims verification by communicating directly with healthcare providers, including nurses and doctors, to ensure accurate coverage and service authorization.
• Utilized multiple software tools simultaneously during calls to efficiently access and update patient insurance information, demonstrating strong multitasking and technical proficiency.
• Built rapport and empathized with providers to address concerns and clarify benefit details, fostering trust and smooth collaboration.
• Resolved complex eligibility and claims issues promptly, contributing to improved provider satisfaction and timely patient care delivery.
• Handled inbound and outbound calls, as well as live chat support, to assist customers with travel bookings, tour recommendations, and post-booking concerns, ensuring a smooth customer experience and maximizing satisfaction.
• Multitasked daily by managing customer inquiries while actively upselling or recommending travel tours to meet individual needs and monthly sales targets.
• Resolved booking issues and complaints efficiently through personalized support and rapport-building, resulting in improved client retention and consistent positive feedback.
• Met and exceeded monthly sales quotas by effectively promoting travel packages and providing tailored recommendations, contributing to overall team performance.
As Data-Entry personnel, you have to make sure that to make sure that you have input all the necessary and accurate information. I am knowledgeable in using Excel, Microsoft Word, and Google Docs. I am a tech-savvy person; therefore, I can learn easily, and I am always open for additional training to gain further knowledge.
I am very skilled in editing photos using Canva. I only edit it through my phone or laptop, and I can create my own template. With this experience, not only I can create my own template, but I can deliver messages through my edits aesthetically and very pleasing to the eye.
Communicate with clients to effectively conceptualize and design advertisements base on client specifications.
Combine and rearrange data from source documents where required. Update data and delete unnecessary files.
Ability to write on complex subject matters. Strong grammar and spelling.
Writing creative posts, memes, and captions. Article writing and academic papers are also one of my top-tier skills.
Managing a facebook page and increasing engagement and followers. Replying through comments and direct messages.
Usage of apps for encoding, creating powerpoint presentations, research, and photo editing.