HIGH SCHOOL
SENIOR HIGH SCHOOL, TVL STRAND
UNIVERSITY OF NUEVA CACERES
“Jack of All Trades, Master of None.”
The same well-known quote applies to a certain woman with so many hopes and dreams and continues to live with resilience and passion. As years passed by, I always reflected on my experiences and mistakes. I value growth and introspection especially with my background in psychology. It had helped me distinguish my strengths and weaknesses and what could I do to improve rather than be stuck in an unhealthy cycle.
Having the experience of being a breadwinner at the age of nineteen, I already learned how the real world works and what an adult feels. Being in the BPO industry at a young age was full of ups and downs and that included burnouts. But, I never focused on the negative things alone. Instead, I focused on the things that I could control and remained grounded. At a very young age, I was able to manage dealing with clients from diverse industries. Feedbacks are also very important for me as I believe they are my stepping stone for a career breakthrough. Most importantly, I make sure to deliver beyond expected results to ensure client’s satisfaction.
Now, I am currently studying psychology. I realized that I do not have a specialization when it comes to my own abilities. But, this does not mean I am incompetent. I realized that having so many skills and hobbies are also helpful indeed. It is a blessing and a curse, but it would only be a curse if you continue to focus on the negative side. With this, I am proud to have multifaceted abilities which will be useful for my career.
I am a woman who lives up to her own standards and values. I am ambitious and diligent when it comes to my dreams. I will do anything to become successful one day :)
UNIVERSITY OF NUEVA CACERES
• Wrote in-depth feature articles, creative pieces, and captioned content for the Psychology department's official student publication.
• Covered topics related to student life, mental health, and academic culture. Responsible for researching relevant themes, pitching article ideas, and tailoring writing style to suit the publication's voice and target readers
• Contributed consistently throughout the academic year and helped maintain the publication's relevance and engagement among students.
• Managed and grew a Facebook page by consistently posting engaging content, actively interacting with followers through comments and messages, and increasing overall page activity.
• Showcased creativity and reliability in maintaining an active online presence and driving audience engagement.
• Managed patient benefits, eligibility, and claims verification by communicating directly with healthcare providers, including nurses and doctors, to ensure accurate coverage and service authorization.
• Utilized multiple software tools simultaneously during calls to efficiently access and update patient insurance information, demonstrating strong multitasking and technical proficiency.
• Built rapport and empathized with providers to address concerns and clarify benefit details, fostering trust and smooth collaboration.
• Resolved complex eligibility and claims issues promptly, contributing to improved provider satisfaction and timely patient care delivery.
• Handled inbound and outbound calls, as well as live chat support, to assist customers with travel bookings, tour recommendations, and post-booking concerns, ensuring a smooth customer experience and maximizing satisfaction.
• Multitasked daily by managing customer inquiries while actively upselling or recommending travel tours to meet individual needs and monthly sales targets.
• Resolved booking issues and complaints efficiently through personalized support and rapport-building, resulting in improved client retention and consistent positive feedback.
• Met and exceeded monthly sales quotas by effectively promoting travel packages and providing tailored recommendations, contributing to overall team performance.
As Data-Entry personnel, you have to make sure that to make sure that you have input all the necessary and accurate information. I am knowledgeable in using Excel, Microsoft Word, and Google Docs. I am a tech-savvy person; therefore, I can learn easily, and I am always open for additional training to gain further knowledge.
I am very skilled in editing photos using Canva. I only edit it through my phone or laptop, and I can create my own template. With this experience, not only I can create my own template, but I can deliver messages through my edits aesthetically and very pleasing to the eye.
Communicate with clients to effectively conceptualize and design advertisements base on client specifications.
Combine and rearrange data from source documents where required. Update data and delete unnecessary files.
Ability to write on complex subject matters. Strong grammar and spelling.
Writing creative posts, memes, and captions. Article writing and academic papers are also one of my top-tier skills.
Managing a facebook page and increasing engagement and followers. Replying through comments and direct messages.
Usage of apps for encoding, creating powerpoint presentations, research, and photo editing.