2025
Bachelors in Digital Marketing
Stanley College
More Info About Me
Hi! I’m Kriselle Ilag, and I’ve built a strong background in customer service, social media, and sales. I hold a Diploma in Social Media Marketing, which helps me blend creativity with strategy in everything I do.
Right now, I work as a Sales Retail Consultant at Optus and a Customer Communications Specialist at Puratap, where I’ve learned how to understand people’s needs, manage different systems, and keep things running smoothly even in fast-paced environments. Before that, I worked as an Executive Assistant at Cyberbacker, handling real estate coordination, lead management, and social media campaigns. That experience taught me how to stay organized, communicate clearly, and deliver results under pressure.
I’m adaptable, detail-oriented, and quick to learn new tools or processes. I love improving systems, helping people, and finding better ways to get things done.
During my free time, you’ll usually find me hiking, cooking, or playing an instrument. Those things keep me grounded, creative, and recharged.
My Skills and Competencies
Social Media Management
Lead Generation Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2025
Optus Pty Ltd
(Sales Retail Consultant)
I am assisting customers in choosing the right plans that best suit their needs. I delivered excellent customer service while consistently meeting sales targets and building strong relationships to ensure a positive store experience.
2025
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2025
Puratap
(Customer Communications Specialist)
I handled outbound calls and digital communications and manage appointments and electronic communications helping to maintain customer satisfaction and support the company’s reputation as a leading pure water specialist
2021
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2023
Cyberbacker
(Independent Contractor – Executive Assistant)
I coordinated real estate transactions from contract to closing, managed listings and databases, and handled lead generation and social media campaigns to support business growth and client satisfaction
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation Expert
Support in building a pipeline of leads to meet business plans, quotas and company objectives.