Hey I am Kresta

More Info About Me

Efficient Customer Service Professional with 1 year and 4 months of experience in chat and call center and hospitality service. I am consistently resolving client’s issues smoothly and quickly and able to provide clear customer service. Seeking to apply customer service and problem-solving expertise to benefit your company as a Customer Service Representative.

Kresta Espiritu De Vera
Science City of Muñoz, Philippines
krestadevera@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Online Bookkeeper
General Virtual Assistant
Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2007-2011
Bachelor of Science in Business Administration Major in Financial Accounting

Araullo University

2016
Bachelor of Science in Business Administration Major in Financial Management

Gordon College

2022 - Present
Freelancer
(Virtual Assistant)

*Respond to emails and phone calls
*Book travel and accommodations
*Manage a contact list
*Prepare customer spreadsheets and keep online records
*Schedule meetings
*Organize managers’ calendars
*Perform market research
*Create presentations, as assigned
*Provide customer service as first point of contact

2018 - 2020
SITEL
(Customer Service Representative)

*Supports customers by providing helpful information, answering questions, and responding to complaints.
*The front line of support for clients and customers and help ensure that customers are satisfied with products, services, and features.

2020 - 2022
Kinsus Interconnect Technology Inc.
(Production Operator)

*Responsible for managing the supply chain process.
*Handling vendor orders and interactions.
*Implementing safety regulations.
*Checking all packages for quality assurance

2018 - 2018
Super Value Inc.
(Cashier)

*Managing transactions with customers using cash registers.
*Scanning goods and ensuring pricing is accurate.
*Collecting payments whether in cash or credit.

2013 - 2016
North Tiles Builders Center Inc.
(Accounting Clerk (Office Staff))

*Preparing & Monitoring Monthly Sales
*Preparing & Monitoring Expenses And Profit Report
*Preparing & Monitoring Payroll Report

2016 - 2017
SHMILY STAINLESS STEEL FABRICATOR
(Accounting Clerk (Office Staff))

*Preparing & Monitoring Monthly Sales Report
*Preparing & Monitoring Expenses And Profit Report
*Preparing & Monitoring Payroll Report

2012 - 2013
NIDEC SUBIC PHILIPPINES
(Production Operator)

*Responsible for managing the supply chain process.
*Handling vendor orders and interactions.
*Implementing safety regulations.
*Checking all packages for quality assurance.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Online Bookkeeper

Bookkeeping,Customer Service,Accounting and Accounting Basics. Can facilitate payroll, invoicing, and accounts payable.

Testimonials

Author

Monthly Customer Survey

Top 2 Net Promoter Score

Author

Customer Survey

Top 2 Mentee during Community Learning

Author

Monthly Customer Survey

Certificate of Recognition for being Top 2 on NPS

Author

Work Reliabity

Recognition for having 100% reliabity at work

Author

Monthly Customer Survey

Having one of the NPS champ at work


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Science City of Muñoz,
Philippines
Email :
krestadevera@gmail.com


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