Blank Year
Bachelor of Science in Civil Engineering
Technological Institute of the Philippines
My Skills and Competencies
Customer Service
Quality Assurance
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
Lyft
(Quality Assurance Analyst)
- Evaluate technical perfection, adherence to rules and processed and apparent soft abilities of a customer contacts activities by an agent.
- Provides feedback towards the agent after evaluation to make future customer interactions more quality.
2020
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2021
Verizon
(Customer Service Representative)
- Develops forward-thinking strategies that focused on customer satisfaction to sustain customer satisfaction high.
- Responds to client demands and concerns (more on billing disputes and order taking/tracking over the phone).
- Creates customer service initiatives to cut down wait times.
2018
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2020
Bose
(Customer Service and Sales Associate)
- Develops forward-thinking strategies that focused on customer satisfaction to sustain customer satisfaction high.
- Upsells company products.
- Responds to client demands and concerns (more on billing disputes and order taking/tracking over the phone).
- Creates customer service initiatives to cut down wait times.
2018
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2018
Foxtel
(Technical Support Representative)
- Develops forward-thinking strategies that focused on customer satisfaction to sustain customer satisfaction high.
- Responds to client demands and concerns (more on troubleshooting and booking appointments for technicians).
- Creates customer service initiatives to cut down wait times.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.