2016
Bachelor in Science Major in Management Accounting
University of St. La Salle Bacolod City
Know More About Me
A go-getter who loves to travel and go on adventures. I love a dynamic environment enabling me to learn more and be more - hence I aim to be always up for the challenge because why not, life is short.
I've been in the hospitality and customer service industry for the past 4 years from the time I started my small clothing business until the time I affiliated myself to work as a hotelier. I learned how passionate I am about providing services to guests/ clients. I learned to understand their needs and go the extra mile to provide customer delight through the services I provide.
Furthermore, as a frequent social media user, I'd love to nurture the knowledge of understanding of how this platform can be used as an aid for business growth and proper market saturation. I'd like to venture into new endeavors and be a professional virtual assistant with the goal of helping clients' businesses grow and thrive by applying my talents, skills, and experience and being a great addition to the team.
My Skills and Competencies
Online Bookkeeper
Customer Service Professional
Social Media Manager
Data Entry Specialist
Certificates
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My Experience and Education
2021
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2022
Hopper / Penbrothers
(Travel Experience Agent - Hotels)
- Assisting users and providing customer delight through chat and emails
- Outbound calls to hotel partners and customers ( as needed)
- Troubleshooting app issues
- Email management
2019
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2021
Shangri-la at the Fort Manila
(Front Office -Service Associate)
- Greeting/ welcoming guests to the property
- Assisting in check-in and check out
- Inbound and outbound calls
- Email management
- Admin tasks
- Providing professional customer service assistance
- Doing the extra mile to result in customer delight and a remarkable stay
2018
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2019
Richmonde Hotel Ortigas
(Front Office Agent)
- Greeting/ welcoming guests to the property
- Assisting in check-in and check out
- Inbound and outbound calls
- Email management
- Admin tasks
- Providing professional customer service assistance
- Doing the extra mile to result in customer delight and a remarkable stay
My Services
Bookkeeping
I specialize in Bookkeeping. I am very efficient and knowledgeable about everything to do with your business finances.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service Professional
Customers are the lifeblood of every business. I can aid in recognizing their needs and making sure they are attended to