Ever since I heard the career of being Virtual Assistant, I've always seen myself being one as I am definite that I fit the job. I've always been fond of assisting or complete a task that's trusted to me. In fact, I make sure to accomplish these tasks not only in bare minimum but I strive to accomplish them exceptionally.
I have been in the Customer Service related industry for almost 9 years as this is the career that gives me satisfaction and sense of accomplishment. My traits and personality are very ideal in this field and I managed to prove this from my previous jobs.
Being hired as a Virtual Assistant will not only benefit me but it will mostly provide ease and advantage to my future clients. I am very reliable and determined. I do not settle for less and make sure that I give my best effort before submitting my work.
De La Salle-College of Saint Benilde
* Enters orders into system pursuant to individual order characteristic requirements.
* Researches and confirms product availability and pricing to requestor (i.e. customer, Sales Rep, AE, Management)
* Gathers information/data needed to process the order.
* Resolves complex transactional issues; effectively navigates through various support functions/departments.
* Customization of shipping labels and packing slips to make every fulfillment order.
* Assures that transactions are processed timely and accurately, from start to finish according to the needs of
the customers and the business.
Assists the European/American passengers of Air France-KLM Royal Dutch Airline in relation to their ticket/concerns in both voice and non-voice method. Also handle complaints relating to a passenger’s unsatisfactory experience to the airline by providing alternatives or compensation to make up for their unpleasant experience.
Assists ticketed passengers during check-in, helping them check luggage and print boarding passes, and ensuring that they have proper documentation to board the plane or ship. Also monitors each gate before and during boarding.