2004
Hotel and Restaurant Management
Hotel and Restaurant Management
More Info About Me
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to handle multiple tasks on a daily basis. I am able to work well both in a team environment as well as using own initiative. I am always energetic and eager to learn new skills. I am able to work well under pressure and adhere to strict deadlines. I have experience working as a Crew trainer in a Fast Food Chain and Customer Service Representative same field. This experience help me how to handle and communicate both internal and external customer in a right manner
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2023
Teletech DoorDash Account
(Customer Service Representative)
-Serves customer by assisting to their inquiry and other concern. Provide the best resolution applicable with the issue, provide customer satisfaction and experience.
-Meet and exceed client mandated KPI's (Key Performance Indicators).
-Be aware of Teletech policies and keep things confidential.
-Provide feedback to management concerning possible problems or areas of improvement
-Participate in training to improve work performance.
2019
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2021
Golden Arches Development Inc. McDonald’s
(Crew Trainer)
Responsible for training new staff with the overall tasks to ensure the success of daily operations. Encourage and help newly hires to perform correct procedure consistently. Execute with speed and accuracy to achieve excellence. Perform and explain all station responsibilities. My duties include serving customers efficiently, assisting customers with their needs and special requests, facilitating the distribution of tasks, monitoring staff performance, managing orders, and adhering to the sanitation standards and safety procedures.
2012
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2013
SCP 3 Electronics Inc.
(Production Operator)
Wind wire coil used in electrical component.
June 20, 2003
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April 2011
Golden Arches Develpoment Inc. McDonald's
(Service Crew/ Crew Trainer)
Serving customers efficiently, assisting customers with their needs and special requests, facilitating the distribution of tasks, monitoring staff performance, managing orders, and adhering to the sanitation standards and safety procedures. Responsible for training new staff with the overall tasks to ensure the success of daily operations.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.