2017
Bachelor of Science in Information Technology
STI Taguig
More Info About Me
27 y.o. I am BSIT Graduate 2013 – 2017. I love researching and reading news, blogs, books. I am always get interest to learn new things and skill that I can use in the future.
My Skills and Competencies
Social Media Management
Amazon VA
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
CSS Corp
(Technical Support Engineer)
• Provide assistance to Centurylink Customers via phone and performing troubleshooting.
• Troubleshooting Email concerns and phone devices
• Analyzing the case and resolve the case and create ticket dispatch team
• Analyzing case trends for possible outages and provide the information to dispatch department
2021
-
2021
Telus Philippines
(Operation Technical Support)
• Provide first line of assistance to AOL email clients via chat and phone.
• Helping customers to resolve email server problems, devices and connection issue.
2017
-
2019
Concentrix
(Sales Associate Tech Support)
• Provide assistance to customers via call or chat about computer concerns and help do troubleshooting.
• Suggest a package or plan for our Tier 2 Tech team in case the problem is beyond the scope.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Virtual Assistant
Will likely be tasked with product, supplier, discount, and competitor research.