As a versatile virtual assistant with nearly 4 years of experience in customer service and administrative support, I am dedicated to helping businesses run smoothly. I specialize in offering tailored support to international clients and enjoy embracing new challenges across various industries. With a passion for learning and growth, I bring a proactive, solutions-driven approach to every task.
Cavite State University
I helped the owner by managing his emails and calendar, handling customer inquiries, updating customer information in the CRM system, sending brochures, creating proposals, and issuing payment reminders. I also set up meetings with the operations team to discuss staffing, event schedules, and requests.
I supported the owner by managing her emails and calendar, responding to live chat and email inquiries, and organizing customer information in the CRM system. From time to time, I also contacted vendors to confirm customer accommodation bookings.
Set appointments for leads/customers applying for car financing and discuss requirements and available programs.
Answer inbound calls from members/customers regarding insurance plans, benefits coverage, and eligibility inquiries.
Answer inbound calls, assist with billing, plan subscriptions, promotions, orders, and basic device troubleshooting.
Handle customer inquiries and concerns via phone, email, and text with professionalism and enthusiasm.
Provide support in email, calendar, project management, data entry, and customer engagement for smooth operations.
Provide a reliable support to keep you organized and focused, tailoring my services to meet your unique needs.