2012
Bachelor of Science in Biology
Polytechnic University of the Philippines
My Skills and Competencies
Social Media Manager
Amazon VA
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
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2022
La Belle Fête Weddings & Events
(Senior Events Coordinator (Part-Time))
• Responsible for making sure all the details are executed and that each vendor shows up on time and performs appropriately
• Liaise with the host to ensure that there will be no gaps during the program
• Assess an event’s overall success and submit findings
2019
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2021
ServiceSource Philippines
(Quality Analyst)
• Performed audits on tickets from the operations team; ensuring the proper documentation and workflow of service requests per internal procedure
• Conducted coaching sessions for low performing agents and provided feedback addressing client service performance and product knowledge
• Held monthly calibration sessions with colleagues to develop scoring consistency and best practices
• Knowledgeable in Microsoft Office products, including Word, Excel, and PowerPoint
2017
-
2019
TaskUs, Anonas Site
(Quality Analyst)
• Completed analysis of results to identify root causes or trends that will lead to efficiency and quality gains in the contact center
• Monitored and evaluated randomly selected tickets to assess agents' service level standards and completed online evaluations of client
• Held weekly calibration sessions with the client to ensure accuracy of knowledge base system
• Identified any potential quality issues per defined process and escalated them immediately to the client
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Amazon Virtual Assistant
I will likely be tasked with product, supplier, discount, and competitor research.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.