2019
Bachelor of Science in Civil Engineering
Far Eastern University Institute of Technology
More Info About Me
I'm an organized and motivated individual able to apply time management and maintain a positive attitude. Flexible and adaptable to changing priorities.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
Verto Network Solutions Inc.
(Email Support Representative/ ESR)
● Prompt chat and email response to customers.
● Recognize and handle customer complaints
● Document each customer's question or problem as well as the resulting answer or solution.
● Process orders, forms, registrations, and requests
● Develop customer service solutions.
● Maintain service level.
● Maintain a positive relationship with consumers through constant communication
2020
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2021
Concentrix CVG, Ayala North Exchange
(Sales Representative/ CSR)
● Take customer calls and provide accurate, satisfactory answers to their queries and concerns. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Call clients and customers to inform them about the company’s new products, services and policies.
● Guide callers through troubleshooting, navigating the company site or using the products or services.
● Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.
● Collaborate with other call center professionals to improve customer service.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.