2018
Bachelor of Science in Information Technology
City College of Tagaytay
More Info About Me
You can call me Kim. I have been working as a Software Engineer for 3 years now, primarily focusing on assisting clients encountering challenges with their servers or software systems. Before entering the software industry, I spent almost two years in the BPO industry, which provided me with valuable customer service skills and a strong foundation for problem-solving.
As a Software Engineer, my key strength lies in my ability to truly understand the leading cause of the issues clients face. I take a systematic approach to troubleshooting, which allows me to pinpoint the root causes and implement effective solutions.
In my free time, I enjoy reading about financial literacy and anything that I think will give me new insights into life. I believe that new learnings provide a gateway to new ideas and perspectives, which enriches my problem-solving abilities and creativity.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
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2023
Accenture Inc.
(Software Engineer)
• Assisted clients with diverse server-related tasks, providing expert technical support in the following areas:
• Troubleshooting Linux and Windows devices, swiftly diagnosing and resolving issues to ensure uninterrupted operations.
• Proactively monitoring infrastructure health, optimizing performance, and ensuring seamless functionality.
• Efficiently managing batch jobs, automating critical processes to enhance efficiency and accuracy.
• Seamlessly increasing server disk space as needed, accommodating expanding data requirements without disruption.
• Skillfully setting up and configuring VPN connections, enhancing remote access security and user experience.
• Sending timely follow-up communications to clients via email, addressing concerns, and providing updates.
• Coordinating and scheduling meetings to discuss project progress, technical requirements, and solutions.
• Leveraging Filecloud and cloud services to facilitate data storage, sharing, and collaboration.
• Utilizing Network services expertise to ensure robust and reliable communication within systems.
• Demonstrating proficiency in AWS (Amazon Web Services), optimizing cloud-based solutions for clients.
• Facilitating server access and permissions, maintaining secure and controlled environments.
2020
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2020
Concentrix Inc.
(Collections Advisor)
• Communicated with clients regarding overdue payments and outstanding debts.
• Provided personalized assistance to customers in managing and resolving their payment issues.
• Developed effective repayment plans tailored to clients' financial situations.
• Maintained accurate records of communications, negotiations, and payment arrangements.
• Collaborated with internal teams to ensure smooth debt recovery processes.
• Used tactful communication skills to navigate sensitive and challenging conversations.
• Assisted clients in understanding their payment options and obligations.
• Utilized customer relationship management (CRM) tools to track progress and updates.
• Contributed to a positive customer experience by demonstrating empathy and professionalism.
2018
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2020
Convergys/Concentrix
(Customer Service Representative/ Credit Granting Associate/ Chat Support/ Technical Support/ Online Shopping Support)
• Engaged with customers via phone, email, or chat to address inquiries related to credit card accounts.
• Provided accurate and timely information about credit card features, benefits, and terms.
• Assisted customers in activating new credit cards and resolving any activation issues.
• Investigated and resolved billing discrepancies, unauthorized charges, and transaction disputes.
• Guided customers through the credit card application process, explaining eligibility criteria and required documentation.
• Educated customers on credit card security measures, fraud prevention, and account protection.
• Processed credit limit increase requests and evaluated eligibility based on company policies.
• Collaborated with internal teams to escalate and resolve complex credit card issues.
• Documented customer interactions, inquiries, and resolutions in the company's CRM system.
• Maintained a courteous and professional demeanor while delivering exceptional customer service.
• Adhered to industry regulations and company guidelines when handling sensitive customer data.
• Strived to achieve customer satisfaction and retention by addressing concerns effectively.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.