2016
Bachelor of Arts in Broadcast Communication
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
More Info About Me
I have 6 years working experience in the BPO Industry. I was an Inbound Customer Service Agent for my first year then transferred to Outbound Sales Retention Agent in my second year. In 2018, I got promoted as Fraud Analyst wherein I developed and enhance my skills in administrative support, data analysis and email management.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2018
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2022
VXI Global Holdings Inc
(Risk and Fraud Analyst)
Ensure that the account and LOBs are free from and review any fraudulent behaviors by auditing activities such as call records and attendance records. Risks and suspicious behaviors must be escalated and release investigation findings to operations and stakeholders for review. Valid findings will be subjected to administrative hearing where the analyst who escalated the callout will conduct interview against the employee and provide final recommendation
2017
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2018
VXI Global Holdings Inc
(Outbound Sales Retention Account Associate)
Do outbound calls to customers with expired and about to expire accounts. Existing customers must be convinced to stay on the service while customers with expired accounts must be convinced to go back to service by providing promotions and other new services and features
2016
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2017
VXI Global Holdings Inc
(Inbound Customer Service Account Associate)
Receive and assist customers regarding account concerns as well as welcome new clients and offer long time services to keep them for a long period of time. Provide solutions to critical and complicated concerns to ensure customer satisfaction in the service.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.