2018
BS in Aviation Information Management
Philippine State College of Aeronautics
More Info About Me
I am Kimberly Dimla, 24 yearls old. Graduate of BS in Aviation Information Management. I worked in Sutherland Global Services as Customer Chat/Call Support in AT&T Inc. I worked with several people from different department in the company. I always make sure that things will be done earlier than the expected time. Having a positive attitude towards the colleagues and clients is very significant in achieving your goal. I am a friendly and respectful person. I always maintain harmonious relationship with my colleagues to develop trust and confidence with each other to gain their cooperation and respect. I lead by example to clearly define my position and shows credibility and integrity to other colleagues. Working effectively to make things done on time and orderly even with minimal supervision.
My Skills and Competencies
Social Media Management
Amazon Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
EXL Service Philippines
(Executive)
You'll answer customer questions about their policies or claims status, ensure all policyholder information is up to date, and provide an efficient customer experience that makes people glad they chose Assurant.
2018
-
2021
Sutherland Global Services
(Customer Service Representative (Chat and Voice))
We provide dedicated customer support while communicating effectively and accurately recording customer concerns. This position will require clear and professional communication skills, advanced troubleshooting abilities, and in-depth knowledge of our client's products and clients.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Expert
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.