2013 - 2017
Bachelor of Science in Business Management
STI College of Alabang
More Info About Me
Excellent in English Communication skills both verbal and in writing. I have a work experience as a Customer Service Representative for 2 years plus, answering hundreds of calls every day, completing customer insight reports, inputting units of sensitive data, and proactively memorizing company products and services. I have exceptional organizational skills and the ability to prioritize tasks efficiently. Furthermore, I am attentive to detail and accuracy in all aspects of work. I also know using Google Workspace and MS Suite. I am managing a small business as well in my free time. I sell my products only through social media platforms. I'm the only one who manages my business from promoting online, selling, and answering inquiries, to packaging customers' orders.
My Skills and Competencies
FB ADs Manager
Social Media Management
Content Creator
Customer Service
Certificates
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My Experience and Education
2023
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2023
Trendy Omise
(Social Media Manager)
Started my own small business, which manages all of the social media accounts. Creating content, videos, promoting, selling, and packaging orders. I'm also the FB ADs manager for the social media accounts.
2022
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2023
Teleperformance
(Customer Service Representative)
Handling inbound calls for Doordash an Online food ordering company in the USA. Handling Inbound calls for DoorDash's partner merchants, customers and dashers worldwide while maintaining an outstanding experience in every interaction. Resolve matters such as payments, account questions, driver issues, or troubleshooting with extraordinary customer care.
2019
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2020
IBEX Global
(Customer Service Representative)
Handling inbound calls for AT&T Telecommunications company in USA. Handled Sales & Technical Accounts. Familiarize myself with tools such as CRM. Helping customers with their questions and addressing issues regarding the products or services. Offering upgrading their services or selling new products by AT&T.
2017
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2019
Amkor Technology
(Production Operator)
Setting up, monitoring, and maintaining machines and equipment used in production lines. I'm responsible for feeding raw materials into machines, operating machines, and making minor repairs.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.