2019
ABM (Accountancy, Business & Management)
San Remigio NHS
More Info About Me
Hi, I’m Kimberly Bañares, but you can call me Kim. I am 24 years old and based in Cebu City, Philippines. With 5 years of professional experience in the BPO industry, I have built a strong foundation in customer service, problem-solving, and effective communication.
For 3 years, I worked as a Healthcare Advisor, assisting providers with insurance claims, where I honed my attention to detail and ability to handle sensitive information with care. Later, I transitioned to a Senior Frontline Support role for 2 years, helping customers with their orders and complaints, further sharpening my skills in resolving issues and ensuring customer satisfaction.
Now, I am excited to bring my expertise to the virtual assistant field. To better understand my role and expand my skills, I enrolled in ProVa, a platform that offers courses and helps professionals define their niches. Alongside my experience, I have a background in online bookkeeping from my education, enabling me to assist with administrative support, customer management, and financial tasks.
I am passionate about helping businesses succeed by streamlining operations and delivering exceptional support. Let’s work together to achieve your goals!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2022
-
2024
XtendOps
(Senior Frontline Support Rep)
Providing exceptional support to customers across multiple communication channels, including phone calls, chat, and email. My role involved assisting customers with their orders, addressing inquiries, and resolving complaints efficiently while maintaining a professional and empathetic approach. Acting as a primary point of contact, I ensured that every interaction fostered customer satisfaction and strengthened relationships, contributing to the overall success and reputation of the organization.
2019
-
2022
Concentrix
(Healthcare Advisor II)
Specialized in assisting healthcare providers with insurance claim inquiries and resolutions. My primary responsibilities included facilitating claims processing, ensuring timely and accurate submission of documentation, and addressing claim discrepancies to support efficient reimbursement.
I demonstrated expertise in navigating complex insurance policies, providing clear and concise explanations to providers, and maintaining compliance with industry regulations. My role required a high level of attention to detail, problem-solving skills, and the ability to manage high-volume interactions while delivering exceptional service.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.