I am a proactive and reliable Virtual Assistant with experience in administrative support, CRM management, and Customer service. I specialize in organizing workflows, managing customer databases, handling email, and ensuring smooth day-to-day operations for both remote and on site teams and businesses.
With hands-on experience using CRM platforms such as Bitrix24 and Phone Burner I ensure accurate data entry, lead tracking, creating leads and follow-ups that help businesses maintain strong customer relationships.
In addition to administrative and CRM tasks, I have a background in customer service skilled in handling inquiries, resolving issues professionally, and delivering a positive experience in every interaction. I’m known for my Good communication, problem-solving abilities, and a calm, friendly approach when dealing with clients.
I thrive in fast-paced in Both Virtual and on site environments, am tech-savvy, and always focused on delivering high-quality support that helps businesses grow and operate efficiently.
Manuel S. Enverga University Foundation
Conduct outbound calls to verify the accuracy of phone numbers in the database.
Work closely with the CRM/Data team to ensure consistent data quality standards.
Process insurance applications, renewals, endorsements, and cancellations.
Maintain and update policyholder records, databases, and filing systems.
Prepare and review insurance documents, contracts, and reports for accuracy.
Communicate with insurance providers, clients, and internal teams to follow up on claims, premiums, and documentation.
Assist in tracking and monitoring policy expirations and sending renewal reminders.
Support underwriters and insurance agents with administrative needs.
Manage incoming calls, emails, and inquiries related to insurance matters.
Explain the insurance to the policy holder
Maintain confidentiality of client information and sensitive data.
Process Driver's Application for Grab Singapore Account
Prepare Daily Weekly and Monthly Report of the Company.
Prepare Notice to Proceed
Prepare Daily Accomplishment Report
Recieved and Review Documents to be signed by the Excecutives
Greet customers and assist them with product selection and inquiries
Maintain deep knowledge of products and promotions
Drive sales by actively engaging with customers and upselling when appropriate
Handle customer concerns and provide effective solutions
Maintain a clean and organized sales floor
Meet or exceed sales targets and KPIs
Prepare Foot fall report
Provide comprehensive administrative support to ensure efficient office operations.
Manage and maintain the CRM system, including accurate data entry, lead creation.
Handle email and telephone communications in a professional and timely manner.
Support day-to-day operational activities, ensuring all tasks are completed accurately and on time.
Distribute Shuffled leads
Prepare deal information forms and Agent to Agent
Review and verify the accuracy of contracts and related documents.
Prepare all the documents needed by the Agent
Register the leads in the developer portal
Identifying target audiences and potential leads
Provides remote administrative, technical, or creative assistance to clients, typically handling tasks like scheduling.
Search the Internet for information on a wide variety of topics.