2015
High School Graduate
New Era University
About Me
Hello, my name is Kim Anderson De Leon. I have 3+ years of experience in the call center industry and have handled dozens of accounts such as sales, retail, and financial, working with multinational customers and clients. In addition to call center experience, I am skilled in lead generation and social media engagement, with specialized training in Facebook ads. I am passionate about learning new skills and upskilling in order to stay current with industry trends. My work dedication, willingness to exceed expectations, and desire for continuous learning make me a valuable asset to any employer.
My Skills and Competencies
Lead Generation Specialist
Social Media Management
Data Entry Specialist
Customer Service Specialist
Certificates
×
![]()
My Experience and Education
2022
-
2022
Freelancer
(Virtual Assistant)
- Sending emails to clients and inviting them to book an appointment to help their business.
- Giving the client an idea to help them get more customers.
2021
-
2022
Ubiquity
(Back Office Analyst)
- Investigating the occurrence of fraud.
- Contact the merchant for confirmation.
- Processing refunds and customer letters.
2019
-
2021
Concentrix
(Trainer & Sales Advisor)
- Introducing the product to the customer.
- Selling the product to the customer.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Search the Internet for information on a wide variety of topics.
Virtual Assistant
Perform include scheduling appointments, making phone calls, and managing email accounts.