2012
BS Electronics and Communications Engineering
AMA Computer University
Hi, I am Ki - Your Key to Success!
As a tech-savvy support operations manager and master life coach with a decade in the software industry, I help businesses like yours unlock their full potential. I've led teams that increased the average support satisfaction rating by 30% through process optimization and hypercare. I now maintain operations of worldwide teams with a year-on-year net promoter score of 80+.
My passion for professional development translates into tailored solutions for your unique needs. I combine strong leadership skills with a deep understanding of human behavior to navigate the digital landscape and drive transformative results.
Ready to take your business to the next level? Let's connect and explore how my expertise can unlock your growth potential.
My Skills and Competencies
Application Development
Technical Writing
Customer Success Management
Project Management
Remote Technical Support
IT Consulting
Certificates
My Experience and Education
2018
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2023
HCL Technologies Inc
(Technical Support Manager)
Responsible for driving the daily support operations of the team and continuous improvement of the product support groups through strategic discussions with development and product management.
2013
-
2017
IBM
(Technical Support Team Lead)
Responsible for assisting customers remotely in troubleshooting Notes and XPages applications that uses Lotusscript, C/C++, Java, Javascript and/or Formula language
2012
-
2012
Webcast Technologies
(Design Engineer)
Responsible for the research and design of new telemetry and tracking products of the company
My Services
Customer Success Management
Ensure the success and satisfaction of customers throughout their entire journey with your products or services
Project Management
Strategic planning, oversight and coordination for seamless project execution towards its completion
Remote Technical Support
Resolving technical issues remotely and providing expert guidance for seamless technology usage