2016
2 Year Information Technology Program
STI TAGUM
More Info About Me
Customer Support Professional with 8 years of hands-on experience in eCommerce and social media support, and 2 years in Airbnb property management. Proven skills in communication, scheduling, and problem-solving, with a strong ability to adapt to new tools and workflows. Highly motivated to transition into healthcare as a Medical Virtual Assistant, where I can leverage my administrative expertise, attention to detail, and commitment to delivering empathetic and efficient support to medical professionals and patients.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2023
-
2025
MNC Airbnb Management
(Airbnb Property Management Support)
Assisted in managing multiple Airbnb properties, ensuring smooth day-to-day operations and excellent guest experiences.
Handled guest communications promptly via Airbnb messaging, addressing inquiries, booking requests, and issue resolution.
Provide information about the property, amenities, check-in/check out times, and local area recommendations.
Coordinated check-in/check-out schedules, cleaning services, and maintenance requests to maintain property standards.
Collected guest feedback and reviews, relaying insights to improve property ratings and overall guest satisfaction.
Provided administrative support, including documentation, expense tracking, and reporting for property managers.
2017
-
2025
Flatworld Solutions Philippines
(Executive Assistant (Non-Voice))
Provided customer assistance through chat, email, and ticketing systems, ensuring timely and accurate responses to inquiries.
Handled order processing, cancellations, returns, and refunds while maintaining compliance with company policies.
Resolved product-related concerns, delivery issues, and account queries with empathy and professionalism.
Maintained detailed and accurate records of customer interactions using CRM and support tools.
Collaborated with the internal teams to address escalated concerns and ensure customer satisfaction.
2016
-
2016
Sutherland Global Services
(E-commerce Customer Support (Non-Voice))
Respond to customer inquiries in real time using live chat platforms.
Assist with product questions, sizing, availability, pricing, and promotions.
Guide customers through the ordering and checkout process.
Provide updates on shipping status, delivery timelines, and order tracking.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.