2017
Bachelor of Science in Psychology
University of the Cordilleras
More Info About Me
I describe myself as a reliable creative and results-oriented Social Media Manager with background of customer service representative. Experience in developing new social media strategies, social media marketing, creating original social media content, and producing a detailed report.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2019
-
2020
53 degrees property
(Admin assistant and Customer service representative)
-My main role is to manage and sort emails
-Responding to incoming calls and text through yodel.
-Handling queries and schedule a direct booking through Uplisting
-Responding to ratings, feedback reviews, Messages through booking.com and Airbnb
-Checking cleaning audit and communicate and to the cleaning team.
-Updating Trello and finish assigned task in Asana
2019
-
2020
Concentrix
(Live chat/email/Phone customer service representative)
Handling live chat/email and phones of sellers and buyers about an item not received, Return case, Unpaid item and cancellations. Also handling Negative feedback of buyers and handling payment disputes
2018
-
2019
Sitel
(Technical, Sales and customer service representative)
-Handling incoming calls for General and technical queries or issues of internet, cable and Billing issues.
-Selling premium channels (HBO,showtime,PPV)
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.