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Bachelor of Science in Education
Central Mindanao University
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2023
TPC Surplus Meycuayan Computer Services
(CSR/ Social Media Manager)
Managing online platform accounts (Shopee and Lazada, TikTok, and Facebook Marketplace)
Provide customer service in product inquiries, product listing/uploading of products, processing of orders, communicating with the couriers, updating inventory on online platforms, and processing of returns and refunds.
Responding promptly to customers via phone, email, chat, Facebook page, and other online platforms.
Efficiently and accurately ring up customer purchases using a cash register or point-of-sale (POS) system. Handle cash, credit, debit, and other forms of payment.
Performing other duties as assigned.
2022
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2022
Victory Group INC.
(Customer Service Representative)
Responding promptly to customers via phone, email, and chat.
Processing orders, forms, applications, and requests.
Communicate with couriers and follow up on their time of arrival.
Communicating and coordinating with internal departments as needed.
Performing other duties as assigned.
2020
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2022
AQD Marketing Inc.
(Customer Service Representative)
Managing online platform accounts (Shopee and Lazada)
Provide customer service in product inquiries, product listing/uploading of products, processing of orders, communicating with the couriers, updating inventory on online platforms, and processing of returns and refunds.
I led the production team to ensure that we provided and sent the correct products. Maintain and implement day-to-day tasks for the production team.
Train newly hired customer service
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.