2017
BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT
CEBU TECHNOLOGICAL UNIVERSITY – MAIN CAMPUS
More Info About Me
I am an aspiring Virtual Assistant who is currently living in Cebu City Philippines. We are 5 in the family and I am the eldest. I am the breadwinner and I really strive hard in order to fulfill the needs of my family.
I am hardworking and self-motivated assistant.
I am very passionate about my work and helping my clients the best as I can.
I can work under pressure and minimum supervision. Willing to learn and be trained: a fast learner. Honest, punctual, optimistic, trustworthy, approachable person and I am very easy to work with. :)
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2019
-
2022
CONCENTRIX
(CUSTOMER SERVICE REPRESENTATIVE – CHAT SUPPORT)
• Responding to customer inquiries quickly, directly, and concisely
• Reply to customer questions, research account activity and notes, troubleshoot devices
• Handle the volume live chat typically has and still make the customer experience a good one.
2018
-
2019
WIPRO CEBU
(CUSTOMER SERVICE REPRESENTATIVE)
• Addressed customer service inquiries in a timely fashion
• Achieved a customer satisfaction rating of 98%
• Provided input in improving internal processes
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.
Testimonials
Marlou Sanchez
She is a close colleague and a friend of mine. Flexible and Hardworking, she's always willing to learn and share new learnings to her teammate. Always on time and makes sure she'll get everything perfectly done.
Princess Brye Villanueva Gastador
Kezia as an employee she works hard in every metrics. Challenges comes along her way but managed to turn everything around. She dedicate herself so much in everything she do and empower all other women allowing them to think that we are flexible in doing every work in equal ways.