Medical VA
Extensive experience in healthcare support, administrative assistance, data management, and social media coordination. She has successfully handled EHR documentation, patient intake, insurance verification, and claims processing using platforms such as Headway, PatientQ, Freed.AI, and AthenaHealth.
Also includes managing confidential information, coordinating schedules, organizing documents, and engaging online communities through content planning. Highly proficient with tools like Microsoft Office, Google Workspace, Canva, Slack, and ChatGPT, and is known for her excellent communication, organizational, and multitasking skills. She provides efficient and reliable virtual support across various industries, with a strong focus on healthcare.
Handled patient scheduling and session confirmations through Headway, ensuring seamless coordination between patients and providers. Booked appointments, sent confirmation messages with session details, and managed rescheduling requests. Followed up with reminders, verified insurance info, and supported post-session follow-ups, contributing to a smooth, organized patient experience.
Reviewed and interpreted Explanation of Benefits (EOB) statements to ensure accurate insurance reimbursement and patient billing. Cross-checked EOBs with submitted claims to identify approved amounts, denials, adjustments, and patient responsibility. Logged and organized EOBs in patient records, followed up on discrepancies, and collaborated with billing staff to resolve issues efficiently. Ensured transparency by clearly communicating EOB findings with providers and patients.
