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Doctor of Optometry
Manila Central University
More Info About Me
With a decade of experience in diverse strategic planning and heavily trained in general business management in the BPO and local business models I provide adaptive and proven track record of brand visibility and client satisfaction. My expertise range from managing key accounts combined with my ability to cover toptier administrative and executive task. My biggest achievement was managing regional work force management scheduling which covers sites in East Coast and South Region in the USA as well as the local sites located in the Phillipines for Blue Cross Blue Shield of Michigan under the wing of Results-CX.
My Skills and Competencies
Social Media Management
Executive Assistant
Data Entry
Content Creator
WorkForce Management
SEO Analytics
Certificates
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My Experience and Education
2023
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2023
Acquire Asia Inc.
(Data Verification Specialist (Data Analyst))
Data Verification Analyst for Tebra Technologies, Verifies all medical practices from leads generated from year 2019-2023 consolidate and file all existing and non existing data on Salesforce requires high knowledge on EMR and EHR systems used, Requires deep knowledge in medical terminologies and businesses.
2022
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2023
Results-CX
(WFM Scheduling Analyst (Onshore and Offshore))
Manages overall scheduling, Planned time assessment, short and long term planning of call center employees for both Domestic and Non Domestic sites concentrating on North America and The Philippines. Works closely with clients and directors for providing consultation and guidance on all schedule plans and its impact to risks and rewards on business.
2021
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2022
Results-CX
(WFM Senior Real Time Analyst)
Leads Real time Analyst in plotting of schedules , optimization, schedule corrections ,attendance, headcount reports and its impact on day to day performance of the business. One of the direct contact for business leaders per site on how to manage daily schedule performance, on boarding and Off Boarding employees on the system, works closely with WFM Scheduling Analyst on ensuring all the real time scheduling are in order. Helps in preparing/training newly hired Real Time Analyst on how to use the specific tools and applications for Work Force Management.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.