2016
Tourism Management
John B. Lacson Foundation Maritime University
More Info About Me
Committed to delivering a positive experience and producing work that exceeds expectations. I'm a remote warrior with a "Go extra mile attitude."
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
February 2023
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July 2023
David Mills Corps
(Virtual Assistant)
Data Management
Administrative Tasks
Manage and Publish Blog Post
Transcription
Simple Graphic Works
2020
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2022
WNS
(Sr. Associates)
Providing responses to queries regarding the processes
Solving queries from emails, incoming calls, and cases within Turn Around Time
Correspond with vendors and respond to inquiries
Processing orders, forms, applications, and requests
2019
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2020
Hinduja Global Solutions
(Customer Service Representative)
Manage large amounts of incoming phone calls
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid, and complete information by using the right methods/tools
Processing orders, forms, applications, and requests
2018
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2019
Suyen Corporation
(Supervisor)
Create a weekly or bi-weekly schedule for employees, bearing in mind holidays and times of high volume for the business
Monitor and supervise the timely arrival of scheduled employees, with aware of unforeseen challenges such as scheduling
Ensure proper approval for customer discounts, returns, and exchanges while providing customer satisfaction and positive interaction with the company
Oversee the handling of money and establish accountability by ensuring each register is funded correctly with the correct amount of cash and close out each record to ensure all funds are accounted for
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.