2011
Bachelor of Science in Business Administration, Major in Supply Management
University of Makati
More Info About Me
Organized, adaptable and detailed oriented person, that's how I describe my work ethics. I have been with the BPO industry for almost 10 years now and acquired set of skills that enable me to perform my task efficiently and effectively. If you would like to have additional information of my work, kindly reach out and I'll be more than happy to discuss.
My Skills and Competencies
Social Media Management
Data Entry
Reports Analyst
Customer Service Representative
Certificates
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My Experience and Education
2023
-
2023
Kerbee's Inspo
(Social Media Manager)
- Oversee social media account design
- Generate, edit, publish and share engaging content daily
- Communicate with followers, respond to queries in a timely manner and monitor customer reviews.
2017
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2023
BTI
(Senior Workforce Analyst)
- Handles hourly reporting for the running performance.
- Collates and provides various reports as and when required. Works closely with operations/ management team.
- Real-time monitoring such as over break/lunch, out of adherence, call arrival, and volume surge.
- Updates the operations/ management team with leave requests, absences, and overtime.
2012
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2017
Concentrix
(Workforce Analyst)
- Works closely with operations/ management team to determine the best schedule to follow.
- Recommends the overtime requirements for the operational team to deliver based on the client’s need.
- Ensure adequate staff based on the forecast vs scheduled that were drawn.
- Collates and provides various reports as and when required by the management and stakeholders.
- Ensure adjustment is made to break/lunch entitlement if the exceptions reduce or increase the schedule hours.
2011
-
2012
Concentrix
(Customer Service Representative)
- Answering incoming calls from customers
- Sorting out customers’ inquiries or requests
- Ensuring that customers’ requests are managed in an appropriate and timely manner
My Services
Reports Analyst / Data Analyst
- Data Extraction and Cleansing - Data Analysis and Interpretation - Report Automation and Maintenance
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.