2019
BSHRM
Central Philippine University
More Info About Me
I am a graduate of BSHRM at Central Philippine University. I have 2+ years of customer service experience as I have been a Front Office Assistant at a local hotel. I also have an experience with Content Moderation for 1+ years, but right now I am training as an E-mail Customer Support at a BPO.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2023
XtendOps
(E-mail Customer Support)
• Provides assistance to customers via email.
• Analyze, identify possible technical issues, solutions and provide critical information to Operations.
• Develop, maintain and manage customer relationship accounts.
• Serve as technical resource for other team members and departments.
2021
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2023
Conectys
(Content Moderator)
• Review massive amount of user generated contents.
• Helps platform uphold their Trust and Safety programs, and provide real-time protection to the user base.
• Shields the platform users from being exposed to disturbing and illegal content.
2019
-
2021
Iloilo21 Hotels
(Front Office Assistant)
• Greets and welcomes guests as they approach the front desk.
• Receives and manages reservations.
• Cater guest’s check-in and check-outs.
• Handle guests’ questions and complaints and follow up with corrective actions.
• Receives and distributes letters, packages, etc.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.