2016
Bachelor of Science in Tourism Management
Jose Rizal University
About me
I am a detail-oriented Customer Support Specialist and Data Entry Clerk with a strong background in handling customer inquiries, managing data, and ensuring smooth operations. My experience includes working in customer service roles, where I provided support through voice, chat, and email, resolving issues efficiently while maintaining excellent client relationships.
Additionally, my role as a content moderator for Roblox and TikTok honed my ability to analyze and filter information, ensuring compliance with platform guidelines. I am highly adaptable, tech-savvy, and thrive in fast-paced environments where accuracy and organization are key.
I am always looking for opportunities to contribute my expertise and grow in dynamic work settings.
Beyond work, I’m a huge video game fan and a proud pet parent to three pugs and a bunny!
Let’s connect!
Key Skills and Expertise
Versatile Skill Set in Customer Support, Data Entry, and Content Moderation
Graphic Design
Social Media Management
Content Moderator
Data Entry
Customer Support
Certificates
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Experience
2024
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2024
Pro VA
(General Virtual Assistant (Data Entry Trainee))
Completed training in data entry and virtual assistance at ProVA, gaining hands-on experience with data management tools, spreadsheets, and CRM systems. Developed accuracy, organization, and problem-solving skills by handling data entry tasks, correcting errors, and ensuring records were up to date. Strengthened time management and multitasking abilities.
2024
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2024
Aetna (Concentrix)
(Healthcare Customer Support)
Assisting policyholders with their healthcare insurance inquiries. The customers that we handled most of the time are senior citizens from US and at times even Person with disabilities. We handled tasks such as checking claims which are the services they got using the insurance, explaining policy benefits, resolving billing issues, sending catalogues(forms) which usually contains list of medicines or equipment covered by the insurance, and guiding customers through their coverage options.
2023
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2024
TikTok (Enshored)
(Content Moderator)
Ensured community safety by moderating user-generated content. We moderate comments on uploaded videos or slides.
2021
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2023
Roblox (Acquire)
(Content Moderator)
Ensured community safety by moderating user-generated content. It's mostly focused on uploaded images, but we also moderate user-generated assets, audios, and chats. Collaborate with clients and QA's abroad on what could be done if there's any trend.
2017
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2021
Spotify (Concentrix)
(Technical Support Representative)
Assisting users with app issues, troubleshooting, account security, and transactions. This is through chat and email. the tools we used was Zendesk and Salesforce.
My Services
Customer Support
Providing efficient and friendly customer support through various channels, such as phone, email, and live chat. Resolvi
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Moderation
Identifying and addressing inappropriate content, spam, and maintaining a safe and positive online environment.