Blank
Bachelor of Science in Business Administration Major in Marketing Management
De La Salle Lipa
Professional Goals
To gain employment with a company or institution that offers me a consistently positive atmosphere to acquire new learning and implement them for the betterment of the business. Adept in various social media platforms and office technology programs. Committed to utilizing my skills to further the mission of a company.
My Skills and Competencies
Social Media Manager
Graphic Design
Data Entry
Amazon Virtual Assistant
Certificates
×
![]()
My Experience and Education
2020
-
2022
HealthyBOS - Back Office Support
(Healthcare Consultant)
•My responsibility is to obtain pre-authorization requirements for DME as mandated by the insurance company. This includes submitting all required documents, including medical records. as well as contacting the physicians if there are any questions or concerns regarding the requests.
•I also make phone calls to patients and their families, insurance companies, and doctor's offices as necessary.
•I coordinate with patients for any immediate needs concerning orders for medical supplies
2019
-
2020
TeleTech
(Customer Service Representative)
•Worked as Customer Service Representative for a known telecommunication account that is based in Australia.
•I take inbound calls and handle customer complaints, issues, and questions relating to product services, answering questions about products and services.
•I am also a sales representative that also sells and meets customer needs while obtaining orders from existing or potential customers.
•Became the top sales representative for 2 months for reaching the highest sales in a month
2018
-
2019
ResultsCX
(Customer Service Representative)
•Worked as a Customer Service Representative for a Healthcare insurance account in the
us
•I take inbound calls and outbound calls and assist customers with queries regarding their eligibility and benefits, claims, authorization, and prescription.
•Assisted customers with their queries and complaints, resolving issues by collaborating with customer service representatives and supervisors to develop solutions
•Resolved all issues professionally in a timely manner, developing and maintaining close relationships with team members and clients.
•Trusted by my supervisor to help new hires to transition into the company and processes to ensure they received the proper support to succeed.
2017
-
2018
Alfamart
(Store Leader)
•I am responsible to maintained company Core Values and ensuring their implementation by assessing business practices and reviewing and analyzing employee job performance.
•Tasked to develop the strategies necessary to achieve sales results through business analysis, action planning, effective communication, and consistent accountability.
•I assist with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates.
•I also resolved all issues professionally in a timely manner, developing and maintaining close relationships with team members and customers.
•Store that I managed generate sales for 2 consecutive months busting the monthly quota.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Amazon Virtual Assistance
Will help you conduct accurate product research to provide important information.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.
Data Entry / Web Researcher
Responsible for complying with data integrity and security policies, printing and scanning files and generating reports.