2019
Bachelor of Elementary Education, Major in General Education
Northern Bukidnon State College
More Info About Me
Versatile Professional with over 2 years of ongoing customer service experience spanning retail, e-commerce, telco, and financial services in the UK and US. Additionally, equipped with 2 years and 5 months of teaching experience. Adept at seamlessly transitioning between diverse roles, demonstrating adaptability and a commitment to excellence.
Struggling with time-consuming tasks that divert your focus from your core business activities?
I got you!
My Skills and Competencies
Organizational Skills
Time Management
Problem-Solving
Communication Skills
Content Creation
Virtual Assistance
Administrative Support
Customer Service
Certificates
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My Experience and Education
October 2023
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December 2023
DCS Communication Center
(eCommerce Customer Service Representative / Virtual Assistant)
An eCommerce Customer Service Representative focuses on providing superior customer service to clients and online shoppers. Their goal is to ensure a seamless shopping experience, which involves resolving customer queries and problems efficiently and professionally.
July 2023
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August 2023
Marken Dream Catchers
(Sales Marketing Representative)
Develops marketing strategy and sells products or services on behalf of a company. Plans marketing campaigns, creates marketing materials, and identifies new customers. Generates sales and works to meet company sales goals. Responsibilities include presenting and selling services tailored to enhance authors' brands.
February 2023
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March 2023
Ubiquity
(Financial Customer Service Representative)
Customer service representatives in financial institutions handle customers’ financial transactions, including cashing cheques, completing money transfers and opening and closing accounts. People in this occupation: Record data, produce receipts and provide information on related banking products and services.
September 2022
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January 2023
Concentrix
(eCommerce Customer Service Representative)
Specializing in reimbursement for e-commerce, the role involves managing customer inquiries related to refunds, returns, and reimbursements. Responsibilities include providing prompt and professional assistance, processing reimbursement requests, and ensuring compliance with company policies.
May 2020
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September 2022
Self-employed
(Private Tutor)
Responsibilities include providing personalized instruction to students, developing tailored lesson plans, and addressing individual learning needs. The role involves assisting with homework, reinforcing key concepts, and employing various teaching methods to enhance understanding. The tutor fosters a positive and inclusive learning environment, tracks student progress, and communicates effectively with parents.
August 2019
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May 2020
Teleperformance Inc.
(Customer Service Representative)
Specializing in Telecommunications for the US market, responsible for delivering exceptional customer service. Key duties include addressing inquiries, providing technical support, processing orders, and resolving billing issues.
January 08, 2024
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January 31, 2024
AVAS Flowers
(Customer Send Representative)
My Services
Lead Generation
Identify prospects, cultivate relationships, and drive conversions through targeted outreach and strategic efforts.
Social Media Management
Create engaging content, foster brand presence, respond to audiences, and drive online community growth.
Customer Service Support
Resolve issues, assist inquiries, ensure satisfaction, and uphold brand image with effective communication.
Executive Assistance
Manage calendars, communications, travel, and tasks; ensure efficiency, confidentiality, and proactive support.